IT Project Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Position : IT Project Manager
Location : San Antonio OR Plano TX
Role Overview
The Senior IT Project Manager will lead and deliver complex ServiceNow development and implementation projects within scope time and budget. This role requires strong expertise in IT Service Management (ITSM) Agile methodologies and PMP standards ensuring projects align with organizational goals and ServiceNow best practices.
Key Responsibilities
- Project Leadership: Plan execute and oversee ServiceNow development projects from initiation to deployment ensuring alignment with ITSM processes.
- Agile Delivery: Facilitate Scrum ceremonies (stand-ups sprint planning retrospectives) for ServiceNow development teams and ensure adherence to Agile principles.
- Stakeholder Management: Act as the primary liaison between business stakeholders ServiceNow developers and cross-functional teams to gather requirements and manage expectations.
- Risk & Issue Management: Identify assess and mitigate risks related to platform customization integrations and upgrades.
- Budget & Resource Management: Develop and manage project budgets schedules and resource allocation for ServiceNow initiatives.
- Compliance & Documentation: Maintain project documentation ensure adherence to organizational policies and align with ServiceNow governance standards.
- Continuous Improvement: Drive process optimization and implement best practices for ServiceNow development and delivery.
Required Qualifications
- Education: Bachelors or Masters degree in Computer Science Information Technology or related field.
- Experience: Minimum 7 10 years in IT project management with at least 3 5 years managing ServiceNow development or ITSM projects.
- Certifications: PMP and Agile certifications (CSM PMI-ACP or SAFe). ServiceNow certifications (e.g. Certified System Administrator Implementation Specialist) highly preferred.
- Technical Skills: Strong understanding of ServiceNow platform capabilities (ITSM ITOM CMDB workflows). Proficiency in project management tools like Jira MS Project Confluence. Familiarity with integration technologies and APIs.
- Soft Skills: Exceptional leadership communication and stakeholder management skills; strong problem-solving and decision-making abilities.
Preferred Skills
- Experience with ServiceNow upgrades custom application development and integrations.
- Knowledge of ITIL framework and ServiceNow governance.
- Ability to manage globally distributed development teams and multi-million-dollar budgets.
Tools & Methodologies
- ServiceNow platform (ITSM ITOM CMDB)
- Agile (Scrum Kanban SAFe)
- PMP standards
- ITIL framework
- Risk assessment and project financial management tools
Key Skills
- IT Experience
- Project Management Methodology
- Project / Program Management
- IT Project Management
- Agile
- PMBOK
- Visio
- Waterfall
- Project Management
- Microsoft Project
- Project Management Lifecycle
- SDLC
