Assistant Director, Client Systems & Device Strategy

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Job Description Summary

Job Description

Essential Functions

The roles core functions are centered on careful supervision of the teams projects and processes oversight of the device ecosystem and continuous improvement:

• System and Device Strategy: Develops and oversees the long-term enterprise system environment expertise and strategy for device management security and software delivery to enhance the campus experience.

• Technical Team Oversight: Directly manages a technical team focused on administering and configuring enterprise tools including Jamf SCCM Intune enterprise software distribution and CrashPlan enterprise backup

• Build and maintain enterprise vendor partnerships for the benefit of Wake Forest University community advocating for features adjustments fixes or other improvements to the campus experience

• Continuous Improvement: Continually assesses the performance and efficacy of client-facing enterprise systems and device configuration. Develops and implements process and quality improvements to align configuration with evolving campus needs.

• Security Alignment: Leads initiatives to maintain team focus on application and device security configuration in partnership with Information Security colleagues.

• Maintains the security and confidentiality of private proprietary or sensitive information and data.

• Strategic Collaboration: Collaborates with campus partners to conceive and develop emerging and/or improved technologies and system configurations. Collaborates with other managers/leaders in the IS department to ensure continuous improvement in system quality and operations.

• Provides supportive leadership integrity and accountability to a team of technical staff guiding and developing them in strategic device management.

• Policy and Procedures: Establishes and recommends processes and protocols related to device management system configuration and security.

• Availability: Availability to work after hours and/or weekends and on-call as necessary or as scheduled.

• Other duties as assigned

Additional Job Description

Minimum Qualifications

• Education: Bachelors degree or equivalent experience.

• Experience: 5-8 years professional experience including 2 years supervisory experience

Knowledge Skills and Abilities

• Technical Leadership: Excellent ability as a manager and leader of highly technical staff.

• Device Management Expertise: Deep technical knowledge and hands-on experience in administering and strategically utilizing enterprise device management platforms such as Jamf SCCM and Intune

• System and Security Expertise: Strong knowledge and experience in systems analysis administration and continuous improvement of security configurations. Honors a NIST framework-aligned approach and other information and data security best practices

• Strategic Planning: Experience in establishing short-range and long-range departmental goals to achieve functional area objectives specifically for enterprise device and system strategies.

• Coordination: Ability to skillfully and sensitively coordinate the efforts of multiple technical teams within and outside of Information Systems.

• Experience supporting students and BYOD (bring your own device) devices

• Decision Making: Effective and insightful decision-making abilities particularly in high-pressure or urgent situations related to enterprise system stability.

Preferred Education Knowledge Skills and Abilities

• Supplemental computer hardware and software knowledge and work experience.

• Project management experience

• ITIL A or other enterprise IT certifications

Time Type Requirement

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race color religion national origin sex age sexual orientation gender identity and expression genetic information disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process please contact or .