Senior Network Administrator (Support & Operations)
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About Parkar
At Parkar we are redefining cloud transformation with the power of Microsoft Azure and AWS platforms. Our commitment to aligning with industry-leading cloud technologies enables us to deliver tailored best-in-class solutions that drive tangible results for our clients.
With over a decade of experience and more than 100 enterprise engagements across diverse industries we specialize in empowering businesses to innovate and scale. From AIOps to Generative AI and advanced Machine Learning our expertise spans the technologies that shape tomorrows enterprises.
As a Microsoft Gold Partner we boast over 125 Azure certifications and a track record of 400 successful projects powered by our team of 200 skilled engineers. Whether its data analytics DevOps automation or application development Parkar is dedicated to achieving each clients unique transformation goals with agility precision and a relentless pursuit of excellence.
Vector is our flagship platform built on the latest in IT and AI technology to empower organizations to work smarter and stay ahead in a fast-changing digital world. It streamlines digital operations with intelligent automation and seamless cloud integration. With features like real-time monitoring early problem detection and scalable flexibility Vector helps reduce costs boost reliability and drive continuous innovation.
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Job Summary
The Sr Administrator (Support & Operations)- DWP UCC Network Voice will be responsible for providing advanced technical support troubleshooting complex incidents and performing root cause analysis to ensure system stability security and a positive customer experience. The role focuses on resolving escalated issues efficiently while contributing to continuous improvement through knowledge sharing training and process optimization.
Key Responsibilities
Adhere to quality standards regulatory requirements and company policies at all times.
Provide advanced support for complex and escalated technical and security incidents including in-depth root cause analysis and implementation of permanent fixes.
Resolve complex tickets within agreed SLAs and collaborate with cross-functional support teams to ensure seamless operations and a strong security posture.
Work on value-adding initiatives such as knowledge base creation and management documentation and process improvements.
Coach and mentor junior analysts and freshers including providing training and on-the-job guidance.
Ensure a positive customer experience and high CSAT by achieving First Call Resolution minimizing rejected resolutions and reopened cases and proactively mitigating security risks.
Skill Requirements
Strong expertise in advanced technical troubleshooting and incident management.
Proven experience in handling escalated and complex support cases including root cause analysis.
Good understanding of security principles incident mitigation and compliance requirements.
Ability to work collaboratively with multiple support and technical teams.
Experience in knowledge management documentation and training delivery.
Strong analytical and problem-solving skills with attention to detail.
Excellent communication skills to effectively interact with customers peers and stakeholders.
Required Experience:
Senior IC
Key Skills
- Network Administration
- Solarwinds
- LAN
- Computer Networking
- HTTPS
- Windows
- TCP
- Ftp
- Microsoft Exchange
- Cisco ASA
- Juniper
- Dns
About Company
Job Title: Senior HCM System Administrator Location: Chicago, IL (100% Remote) Job Type: Full-Time ESSENTIAL DUTIES AND RESPONSIBILITIES : Serve as a member of the Digital & Technology Solutions department partnering with HR and People Technology areas to support the configuration an ... View more
