Customer Support

Why Flux

Flux is taking the hard out of hardware by developing the first AI Hardware Engineer. Our goal is to democratize the ability to create bleeding edge hardware and revolutionize how electronics are designed and built around the world.

The Role

This is an opportunity to build a worldclass support function from the ground up. Youll collaborate closely with product engineering and design to understand the platform deeply and ensure every customer interaction is positive. Youll take ownership of support processes develop knowledge resources and represent the voice of the customer internally.

What Youll Do

• Provide responsive empathetic support via chat email and community channels answering questions and troubleshooting issues to resolution.

• Become an expert in Fluxs design environment so you can guide users through workflows and new features.

• Investigate and triage technical issues working with the engineering team to ensure timely fixes.

• Create and maintain help center articles FAQs and tutorial content to empower users to selfserve.

• Analyze support tickets to identify recurring themes and propose improvements to product or documentation.

• Champion customer feedback within Flux and work crossfunctionally to advocate for user needs.

• Help define and refine support processes metrics and tools to scale our support operations as we grow.

Who You Are

• You have at least 2 years of experience in customer support customer success or technical support roles at a software company.

• Youre an excellent communicator with strong writing skills and a passion for helping people.

• You can translate complex technical concepts into clear accessible language.

• Youre organized detailoriented and thrive in a fastpaced startup environment.

• Youre comfortable using support software like ticketing and CRM systems.

• Bonus: Familiarity with electronics design CAD or EDA tools or experience supporting technical/developer audiences.

Profile

Impact-oriented: You dont feel done until real people are getting real value from what you built.

Ambiguity-native: You thrive in the undefined. Our work is full of half-mapped terrain soft constraints and ideas that shift under your feet. That energizes you. You constantly update your intuitions as you go and are excited to discover new and better ways to attack challenges were still finding words to describe.

Collaborative: You share your thoughts early and often and welcome debate and creative collaboration. Flux is a deeply collaborative company and we believe that the best ideas can only win if theyre said out loud.

Convention-averse: Flux is an AI-first company building AI tooling using AI tooling. We constantly experiment with new tools techniques and processes. You feel an urgency to reimagine what your work looks like in this rapidly changing world and you value critical thinking far above established conventions.

Ownership mentality: You are a self-starter bias toward action and care deeply about the team and community who lean on you and your work.

Thanks for reading! Prior experience with HW or Electronics is not required - except for our Hardware internships! If the roles above dont fit you wed still love to have you in our network for upcoming opportunities. PS. Were always looking to meet Engineers who are interested in writing news technical articles or building tutorials.

To get in touch apply here or reach out to and tell us a little about yourself!