AU Dayshift, Remote IT Solutions Support

This is a remote position.

• Act as first-line support for client enquiries and incidents related to the organizations WMS solutions (Meson / Manhattan).
  
• Log prioritise and manage tickets in the support system ensuring clear notes and timely follow-up.
  
• Diagnose and resolve configuration data and workflow issues escalating complex cases when required.
  
• Perform and maintain WMS configuration (e.g. warehouse setup rules user roles) under defined standards.
  
• Assist with testing and deploying patches enhancements and new client implementations/go-lives.
  
• Provide end-user training walkthroughs and clear explanations of system behaviour and changes.
  
• Contribute to knowledge base articles and documentation for common issues and best-practice setups.
  
• Collaborate with development solutions and operations teams to ensure stable supportable client environments.
  

• Experience in Warehouse Management Systems (WMS) support configuration or
  operations ideally with Meson and/or Manhattan (or other Tier 1 WMS).
• Understanding of warehouse and logistics processes (inbound storage inventory control picking packing dispatch).
  
• Strong analytical and problem-solving skills with a structured approach to investigating system and data issues.
  
• Ability to read and interpret system configuration logs and basic data structures;
  
• Exposure to SQL (simple queries/joins) is highly regarded.
  
• Confident user of ticketing/support tools like JIRA and comfortable working in a structured support environment.
  
• Clear and professional communication skills (written and verbal) able to explain technical issues in a practical way to non-technical users.
  
• High attention to detail particularly around configuration accuracy and data quality.
  
• Proven ability to manage multiple tickets/tasks prioritise effectively and follow issues through to resolution.
  
• Collaborative team player who enjoys working with developers solutions consultants and operations teams.
  
• Tertiary qualification in Information Technology Supply Chain/Logistics Business Systems or related discipline or equivalent industry experience.
  

• Experience supporting and/or configuring Warehouse Management Systems
  (WMS) ideally Meson and/or Manhattan Associates (or other Tier 1 WMS).
• Strong understanding of core warehouse processes and how they map into WMS configuration (receiving put-away replenishment picking packing dispatch stocktake).
  
• Ability to review and maintain WMS configuration settings (e.g. warehouse and location setup allocation and picking rules user roles and permissions RF menus).
  
• Comfortable working with SQL for basic investigations (SELECT queries filters simple joins) and data validation.
  
• Ability to interpret system logs error messages and interface files to help diagnose issues.
  

• Strong customer service mindset with a calm patient and professional approach.
  
• Clear confident communicator who can adapt style for both technical and non-technical audiences.
  
• Collaborative team player who enjoys working with cross-functional teams and external clients.
  
• High level of attention to detail and pride in delivering accurate reliable work.
  
• Proactive and self-motivated with a willingness to take ownership of issues through to resolution.
  
• Able to manage competing priorities stay organised and work effectively under time pressure.
  
• Flexible and open to change with a growth mindset and genuine interest in learning new systems and processes.