F&B Service ExpertSA (Waiter)

POSITION SUMMARY

Join our amazing team and create and deliver unforgettable and memorable Guest Experiences. We are recruiting for Professional Guest Centric vibrant and enthusiastic individual with a positive attitude. Reporting to the Food and Beverage manager the successful incumbent will be responsible to serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions the length of wait re-cook orders and product availability. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Complete opening and closing duties. Present physical and accurate check to guest and process payment.

Required Experience & Qualifications

• 2 years relevant experience in a similar position within a 5-star hotel environment
• Professional and pleasant disposition
• People centric with a strong focus on the Guest Experience Team orientated.
• Well-groomed appearance as per company standards at all times
• Friendly Disposition
• Good communication and interpersonal skills with staff and guests
• Familiar with Cape Town surrounding Area.
• Ability to work within a pressurized environment.
• Attention to detail pertaining to area responsibility.
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends public holidays opening and closing shifts when rostered as per operational requirements.

Key Responsibilities

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Address guests service needs in a professional positive and timely manner.
• Present physical and accurate check to guest and process payment.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness and condition of work areas tables and other tools following all set-up guidelines.
• Assist other employees to ensure proper coverage and prompt guest service.
• Ability to stand and walk for an extended period of time while accommodating guests effectively and politely.
• Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees including bending twisting pulling and stooping.
• Record transaction in MICROS system at time of order.