Relationship Manager

Nairobi - Kenya

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Daktari Online is the leading medical learning and healthcare communication enterprise with a steadfast commitment to advancing the practice of medicine and enhancing patient care outcomes in Africa. Our mission is to achieve this by providing exceptional continuing professional development programs and healthcare communication solutions. We aim to empower healthcare professionals (HCPs) and organizations across the continent contributing to elevated standards of medical practice and improved healthcare delivery.

We are looking for a Relationship Manager responsible for building managing and monetizing relationships across Daktari Onlines ecosystemspanning system users corporate clients and internal teams. This role is both strategic and operational with clear revenue accountability focused on reactivating dormant users strengthening client relationships and translating engagement into measurable business outcomes while ensuring high-quality service delivery.

Key Responsibilities

User Engagement & Revenue Growth

Manage and reactivate dormant and underutilized platform users.
Execute targeted engagement campaigns (calls emails virtual meetings).
Convert engagement into revenue through subscriptions training uptake and service utilization.
Track user lifecycle stages and maintain accurate CRM records.
Report on engagement conversion and revenue performance.

Corporate Client Management

Serve as the primary point of contact for corporate and institutional clients.
Manage client onboarding service delivery renewals and expansion opportunities.
Identify and pursue upselling and cross-selling opportunities.
Ensure contractual compliance and high service standards.

Client Experience & Internal Coordination

Champion client and user needs internally.
Resolve service issues through cross-functional coordination.
Support continuous improvement of client experience and service delivery processes.

Requirements

Education:

Bachelors degree in Business Administration Marketing Communications or related field

Experience:

3-5 years in relationship management account management client services or business development
Proven track record meeting revenue targets and client retention goals
Experience in healthcare/digital health sector advantageous

Technical Skills:

CRM proficiency (Salesforce HubSpot or similar)
Strong data analysis and reporting capabilities
Excellent Microsoft Office Suite skills (especially Excel)
Digital communication and collaboration tools expertise

Core Competencies:

Exceptional interpersonal and communication skills
Strong commercial acumen with revenue accountability
Strategic thinking with operational execution ability
Problem-solving aptitude and cross-functional collaboration skills
Self-motivated client-centric with high integrity

Language:

Fluency in English required; Fluency in French is an added advantage.

Benefits

Competitive remuneration package commensurate with experience and performance.
Performance-based incentives linked to revenue growth programme quality and impact.

Application Deadline: 20th January 2026