Mortgage Loan Partner Loan Officer Assistant (Elite, High-Performing Team)

Waterstone Mortgage is hiring a sharp highly accountable Mortgage Loan Partner / Loan Officer Assistant to support an elite high-producing mortgage team in Eagle ID.

This role is for someone who takes pride in doing things well communicates proactively and owns responsibilities fully whether you are currently working in mortgage operations and ready to level up or youre new to the industry and have a proven track record of taking on a pivotal role with a new company in a new industry quickly.

Youll succeed in this role if you are proactive innovative and persistent. This is not a just tell me what to do environment.

It is a place to grow quickly if youre coachable driven and committed to excellence.

If youre energized by high standards clear expectations and becoming exceptional at your craft keep reading.

About the Team

Gwen Swain has been ranked among the top 1% of Mortgage Lenders Nationally for the past 7 years and is seeking to fill one of her most valuable positions on her team. Gwen has been ranked in the top 10 of all mortgage lenders Nationally at Waterstone Mortgage for the past 5 years and her team does so by moving fast solving problems early and takes pride in delivering a calm five-star experience for clients and referral partners. We are intentional about who we hire we care far more about how you think how you learn and how you show up than your resume or past titles.

The Role

As a Mortgage Loan Partner / Loan Officer Assistant you will own the day-to-day execution of the loan process for a high-volume pipeline.

Your mission is to manage loans from application through closing while delivering a clear enjoyable and organized client experience. Youll work closely with a dedicated processor and serve as a trusted point of contact for clients Realtors and industry partners.

What Youll Do

• Manage accounts with the help of our CRM tool to ensure that files keep moving through the pipeline
• Take accurate and complete mortgage loan applications in Encompass (training provided if needed)
• Learn and apply income calculation concepts for hourly salaried variable and self-employed borrowers
• Become proficient in mortgage guidelines and regulations applying them to the applicants specific needs and goals
• Own loan files from application through closing ensuring timelines and documentation stay on track
• Confidently communicate with clients Realtors processors and title partners - handle questions concerns and objections with professionalism and friendliness
• Anticipate issues and address them early before they become problems
• Maintain organized detailed files and follow established processes consistently

What Success Looks Like

• Files move forward smoothly without last-minute fire drills
• Clients and referral partners feel informed supported and confident
• Communication is proactive clear and timely especially when challenges arise
• Deadlines are consistently met or exceeded
• You are trusted to own your responsibilities without reminders

Who Were Looking For

This role is a strong fit for someone who:

• Takes extreme ownership and follows through consistently
• Learns quickly welcomes feedback and applies it immediately
• Is comfortable picking up the phone and delighting the client to build buy-in and loyalty
• Thinks ahead stays organized and manages deadlines well
• Takes pride in accuracy organization and the quality of their work
• Wants to build mastery not just do a job

We are open to:

• Candidates currently working as a Loan Partner Loan Officer Assistant or in mortgage operations who are seeking advancement
• Candidates new to mortgage lending who have proven experience learning a new industry systems terminology or domain quickly and becoming a trusted contributor

Mortgage experience is helpful but not required.
Aptitude accountability grit and coachability matter more.

This is not an entry-level mindset role even if you are new to the mortgage industry.

Required Background

• Customer service sales or client-facing experience (comfort handling conversations and questions is required)
• College degree or at least 1 year of office administration or professional office experience where you have learned a new software (CRM POS LOS etc)
• Strong typing skills attention to deadlines and ability to manage multiple priorities

Compensation & Benefits

• Total compensation range: $85000$125000 based on experience performance and contribution
• Full-time on-site position in Eagle Idaho
• Schedule: MondayFriday 9:00 AM 5:00 PM
• Medical benefits 401(k) paid holidays and accrued PTO
• Direct mentorship within a top-performing mortgage operation
• Long-term growth opportunity in a meaningful industry

How to Apply

If this role feels energizing wed love to hear from you.

Please apply with:

• Your resume and cover letter detailing your work experience that has prepared you for this role

Were intentionally building a team of people who care deeply about their work their growth and the people they serve.

Required Experience:

Unclear Seniority