Sr. Director, Operations, INVIVA

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Work Arrangement: This is ahybrid positionrequiring candidates to workon-site at least 2 days per weekat our office in Mississauga. The remaining days may be worked remotely subject to team and business needs.

Job Summary:

The Sr. Director Operations INVIVA leads workforce planning scheduling and operational management to ensure efficient clinic operations and high-quality patient care. This role drives process improvement team leadership and resource optimization partnering with senior leadership to achieve organizational goals and foster a culture of innovation.

Section A Specific Responsibilities:

Workforce Planning & Scheduling

• Develop and implement workforce strategies to meet clinic and business needs.

• Oversee scheduling systems to optimize staff allocation and clinic throughout.

• Ensure staffing aligns with patient volume and operational requirements.

Team Leadership & Development

• Lead coach and mentor managers and staff to achieve performance goals.

• Foster a collaborative high-performing team environment.

• Manage recruitment onboarding performance reviews and succession planning.

Process Optimization & Clinic Efficiency

• Identify and implement process improvements to enhance clinic efficiency and service quality.

• Champion continuous improvement initiatives including AI-driven solutions.

• Monitor and analyze key performance indicators (KPIs) for scheduling financials and quality.

Operational Management

• Ensure compliance with contractual obligations KPIs SLAs and company policies.

• Oversee billing reporting and program management for INVIVA clinics.

• Collaborate cross-functionally to support contract management supply chain and IT implementation.

Budget & Resource Management

• Manage budgets control costs and optimize resource utilization.

• Support annual budgeting processes and monitor financial performance.

• Evaluate ROI of process changes and workforce initiatives.

Section B General Responsibilities:

• Provide daily management presence and promote teamwork.

• Maintain quality standards in deliverables and patient interactions.

• Act as a resource and leader in area of expertise.

• Share technical and competitive information with colleagues.

• Participate in process design for optimal efficiency and results.

Section C Position Requirements:

Education & Experience

• Bachelors degree in health or behavioural sciences business or equivalent experience.

• 710 years of management experience in healthcare operations or contact center environments.

• Minimum 5 years experience managing people leaders including performance management.

Skills & Competencies

• Proven expertise in workforce planning scheduling and process optimization.

• Experience with AI implementation and efficiency generation.

• Strong coaching development and team leadership skills.

• Excellent communication conflict resolution and interpersonal skills.

• Strong time management and organizational abilities.

• Fluency in French is an asset.

Preferred Qualifications

• Masters degree in business or healthcare administration.

• Certification in Lean Six Sigma or other process improvement methodologies.

• Experience with clinical workflows and regulatory compliance.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

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