Returns Analyst
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Company:
Finning CanadaNumber of Openings:
1Worker Type:
Temporary (Fixed Term)Position Overview:
Join Finning and play a key role in supporting core and inventory returns processes across our branch network. This position offers:A dynamic role focused on managing Caterpillar claims coordinating surplus returns and ensuring accurate core tracking.
Opportunities to collaborate with internal teams and external partners to optimize reverse logistics and maintain compliance.
A chance to contribute to operational efficiency and customer satisfaction through accurate reporting and process improvements.
As a Returns Analyst you will provide administrative and operational support for core distribution supplier returns and Caterpillar claims. If you are detail-oriented organized and thrive in a fast-paced environment this is a job for you!
Job Description:
- Research and resolve core tracking errors and issues related to parts warranty and service transactions.
- Coordinate with warehouse contacts for consolidation and timely shipment of cores ensuring entitlements are maintained.
- Provide claims support tickets for Caterpillar.
- Deliver training and guidance on supplier return processes within the Infor system including documentation and best practices.
- Coordinate and execute bi-annual Caterpillar surplus returns including customs and shipping documentation.
- Analyze rapid returns reports and submit eligible returns to Caterpillar.
- Maintain accurate records and provide status reports on all return-related tasks and processes.
Day-to-Day Activities:
- Monitor and process Caterpillar claims for missing damaged or over-shipped parts.
- Track core entitlements and follow up on aging cores and major components.
- Prepare and reconcile surplus return documentation and credits with Finance and Caterpillar.
- Respond to support tickets and provide timely resolution within established timelines.
- Update and maintain reporting tools for core and return processes.
Requirements:
- Bachelors degree or diploma in Operations Management Supply Chain Management Industrial Engineering Business is an asset.
- 12 years of warehousing or supply chain experience preferred.
- Strong understanding of inventory control processes and warehouse operations.
- Proficiency in Microsoft Office applications (Excel Word PowerPoint).
- Basic knowledge of SQL and experience with real-time systems environments.
- Strong communication organizational and analytical skills with attention to detail.
- Ability to multitask in a fast-paced environment and troubleshoot issues effectively.
Important:
- This position is based out of our Edmonton head office location.
- Temporary full-time role.
- 6-month contract with potential for extension.
- Monday Friday 5x2 schedule.
If youre ready to support reverse logistics and ensure accurate efficient returns processes apply today!
At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.
Required Experience:
IC
Key Skills
- Inventory Control
- Quality Assurance
- Six Sigma
- Lean
- Process Improvement
- Warehouse Experience
- Materials Handling
- Acquisitions
- Box Truck Experience
- Quantitative Analysis
- Quality Control
- Logistics
About Company
If you've noticed more Caterpillars crawling around your neighborhood, Finning International may be responsible. The company is the largest dealer of heavy equipment and diesel engines made by Caterpillar (CAT), the world's leading manufacturer of construction equipment. Finning opera ... View more
