Pro Success Manager II
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.
About the Pro Success Team
The Pro Success team partners with service professionals to help them achieve meaningful business outcomes on Thumbtack. We focus on retention satisfaction and long-term growth by ensuring Pros understand and adopt the right tools at the right time. Working cross-functionally with Sales Product and Marketing we bring the Pro voice into everything we build. Our work directly impacts revenue durability and the overall health of the marketplace.
About the Role
As a Pro Success Manager youll be a hands-on people leader responsible for helping Pros realize measurable value from Thumbtack. Youll lead a team of Success Specialists across the U.S. and/or TPH driving retention satisfaction and growth across their portfolios. This role requires strong coaching operational rigor and comfort working deeply in metrics. Youll play a critical role in reducing churn improving Pro outcomes and scaling consistent execution across the team.
What youll do
- Lead and coach a team of 810 Success Specialists responsible for retention satisfaction churn prevention and growth
- Improve gross and net revenue retention through proactive outreach renewal readiness and risk mitigation
- Identify at-risk Pros using health signals and coach effective save and recovery strategies
- Drive adoption of high-impact Thumbtack features and close feedback loops with Product partners
- Monitor and act on performance metrics including NRR GRR churn CSAT adoption and time-to-value
- Implement and refine playbooks for onboarding adoption renewals and QBRs to improve consistency and outcomes
In order to be successful you must bring
- 8 years of experience in Customer Success Account Management or post-sales leadership in a B2B SaaS or marketplace environment
- 3 years of experience leading quota- and KPI-driven customer-facing teams
- Proven success driving retention satisfaction and revenue outcomes across measurable KPIs
- Strong people leadership skills with experience coaching developing and managing performance
- Comfort using data CRM and customer success tools to diagnose issues and drive decisions
- Experience working across time zones and leading remote or offshore teams
- Excellent communication skills with the ability to balance empathy and accountability
Expected salary ranges
- For candidates living in Ontario and British Columbia the expected salary range for the role is currently $97800 - $126500.
Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .
If you are a California resident please review information regarding your rights under California privacy laws contained in Thumbtacks Privacy policy available at put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team well never ask you for money banking info or SSNs during hiring. Check out our blueprint on how to spot the fakes.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Find local pros, compare prices and book home services in a few simple steps. Thumbtack makes caring for your home easier.
