Patient Access Associates 2 Bilingual
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Job Location:
Fairfax, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Inova Transitional Care is looking for a dedicated Patient Access Associate 2- Bilingual to join the team.This is a full-time on-site position day shift Monday to Friday from 8:00 am 5 pm. This position is primarily based out of Fairfax with a required rotational presence at all Transitional Care locationsincluding Leesburg and Alexandriato support coverage this role you will play a key part in supporting recently hospitalized patients as they transition across care settings during their recovery journey. Youll oversee critical administrative processes including referrals documentation insurance authorizations financial counseling and transportation coordination. If youre committed to helping individuals access high-quality care and serving as a reliable resource during vulnerable moments this position offers an opportunity to make a meaningful lasting impact.
Inova is consistently ranked a national healthcare leader in safety quality and patient are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.
Featured Benefits
- Committed to Team Member Health: offering medical dental and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5250 per year in education assistance and up to $10000 for student loans.
- Mental Health Support: offering all Inova team members their spouses/partners and their children 25 mental health coaching or therapy sessions per person per year at no cost.
Patient Access Associates 2 Job Responsibilities:
- Expresses sincere concern and empathy when dealing with customer complaints.
- Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
- Communicates scheduling changes to patients staff physicians and patient representatives in a timely and professional manner.
- Identifies and communicates payroll authorization and referral requirements to patients.
- Explains insurance benefits and patient liability by using appropriate communication methods/styles.
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives if necessary.
- Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.
Minimum Qualifications:
Education:High School Diploma or GED
Experience:1 year of healthcare patient access experience or 1-year experience in healthcare revenue cycle or bachelors degree
Preferred Requirements:
- Bilingual in Spanish
- Proven ability to collaborate effectively with multidisciplinary teams and navigate cross-departmental workflows
- Strong verbal and written communication skills
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Open 365 days GoHealth Urgent Care makes it easy to get the quality on-demand care you need. Offering a wide range of services from X-Rays to COVID-19 Testing. Save your spot or walk-in today!
