Implementation Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About InvoiceCloud:
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025 including USA TODAY and Boston Globe Top Workplaces multiple SaaS Awards wins for Best Solution for Finance and FinTech and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services as well as our leadership in AI maturity and responsible innovation. Its an award-winning purpose-driven environment where top talent thrives. To learn more .
Job Details
InvoiceCloud is seeking an experienced Implementation Manager to analyze configure and deploy complex software and biller integrations for external customers. This role is responsible for owning implementation delivery from scope definition through go-live ensuring integrations are executed accurately efficiently and in compliance with payments technology requirements.
The Implementation Manager operates as a client-facing individual contributor combining project management configuration expertise technical analysis and quality assurance to deliver successful customer implementations. This role requires close coordination with internal teams external billers and software partners.
Success Profile
At InvoiceCloud success is anchored in our core competencies. These competencies guide how every employee delivers impact across their role.
Ownership
- Owns end-to-end delivery of assigned customer integrations from scope analysis through go-live.
- Serves as the primary point of accountability for configuration accuracy impacting payment transactions including invoice types system settings and terminal activation.
- Maintains proactive transparent communication with customers and internal stakeholders throughout the implementation lifecycle.
- Takes responsibility for resolving issues escalating risks appropriately and ensuring commitments are met.
Drives Efficiency
- Analyzes integration scope and completes configuration questionnaires to ensure clear complete implementation requirements.
- Configures systems within CRM and supporting platforms to meet integration specifications and business needs.
- Develops and executes delivery and project plans to ensure tasks are completed on time and dependencies are managed.
- Coordinates activities across IT Product Sales Marketing Customer Success Training software partners and billers to streamline go-live execution.
Results Driven
- Delivers integrations on schedule while meeting quality compliance and customer satisfaction expectations.
- Supports customer QA and UAT to validate configurations and resolve issues prior to launch.
- Submits and manages required Jira items including integration coding and bill presentment requests to ensure execution continuity.
- Ensures successful client go-lives through disciplined execution testing and stakeholder alignment.
Innovative
- Identifies opportunities to improve implementation workflows documentation and handoffs based on delivery experience.
- Collaborates with internal teams to refine configuration standards and reduce rework across implementations.
- Leverages automation and AI-enabled tools to support documentation validation and issue tracking during implementations.
- Continuously improves implementation practices to scale delivery as customer volume and integration complexity grow.
Requirements
- Bachelors degree in a related discipline
- 47 years of experience in implementation project management or a related role
- Experience supporting external clients with medium to advanced technical system implementations
- Experience configuring systems to integration specifications and supporting business requirements
- Strong understanding of testing QA and UAT processes
- Experience defining and executing delivery and project plans
- Experience working in a SaaS fintech or payments environment; insurance industry knowledge preferred
- Excellent written and verbal English communication skills
- Strong organizational and time management skills with the ability to prioritize and multitask under deadlines
- Proficiency with Microsoft Office applications (Outlook Word Excel)
- Positive attitude strong interpersonal skills and willingness to learn
InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race color religion age sex nationality disability genetic information veteran or military status sexual orientation gender identity or expression or any other characteristic protected under applicable laws.
This commitment applies to all aspects of employment including recruitment hiring placement promotion termination layoff recall transfer leave compensation and training.
If you require a disability-related or religious accommodation during the application or recruitment process and wish to discuss possible adjustments please contact .
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For recruitment agencies: InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases employees or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.
Required Experience:
Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Invoice Cloud provides simple online electronic bill payment solutions that improve customer engagement and increase e-payment adoption. Schedule A Demo Today.
