Trade Desk Representative

CompanyName:tastytrade
Role:Trade Desk Representative - Inbound Phone Representative/Inbound Chat and Email Representative
Location:Chicago IL In-Person
Licensure Required:FINRA Series 3 7 and 63 Certified

AsaTrade Desk Representativewith tastytradeyou willbe responsible forproviding effective customer service for tastytrade customers byutilizingsharp in-depth knowledge of all retail brokerage services. This would include trading software features and functionality account management and any other questions about the tastytrade platform.

WhatYoullDo:

• Work schedule: Monday - Friday 7 AM - 4 PM or 8 AM - 5 PM depending on staffing needs
• Provide friendlyaccurate and efficient support via phone calls
• Assistcustomers with complexoptionorder execution
• Analyze customers positions and provide advantages and disadvantages for various strategies
• Work with customers toidentifytheir needs as self-directed investors and provide solutionsin a timely manner

WhoYouAre:

• Comfortable commuting to the office 5 days/week
• FINRA Series 3 7 and 63 Certified
• Familiar with Regulation T and portfolio margin accounts
• Strong interpersonal skills effective in customer interactions and ability to identifyappropriate solutions
• Extremely proficient with use of technology
• Salesforce Slack Teams
• Understanding ofoptionexecution mechanics and pricing
• Knowledge of futures and options on futures
• Ability to multitask in a fast-paced environment
• At least 2-3 years of experience in a similar role with high call volume

CompanyPerks/Benefits:

• Performance Bonuses
• Stock Purchase Options
• 401k Plan
• Medical/Dental/Vision Benefits
• Continued Education Support
• 20 Paid Vacation Days (plus anadditionalpaid vacationdaythe month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• Shuttle to/from Metra
• Officelocatedin the West Loop - Chicagos growing center of tech great cuisine and high-end bars

Salary Range:$70000 - $90000
The actual salary offered will be based on the candidates level of experience and qualifications

Discretionary performance bonus:8-12%ofbase salary based on individual and company performance

About IGNAtasty

IG North America is home totastytradetastylivetastyfx andtastycryptoa family of brands built to democratize trading and empower individual in Chicago bythe creators ofthinkorswimacquiredby London-based IG Group in 2021 we combine startup innovation with the backing of a global fintech leader with 50 years of experience.

From our headquarters in Chicagos Fulton Market our team builds award-winning trading platforms produceslive financial educationcontentdaily and creates technology that makes complex markets retail brokerage forself-directed investing and tradingwithtastyliveprovidingcontent to educate our the fastest-growing forex broker in the self-custody digital wallets for decentralized finance.

Werea lean collaborative team that values autonomy pragmatism and impact. Whetheryourebuilding technology creating content serving customers or supporting operationsyoullwork alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative embraces experimentation and measures success by the value we create for our users.

Location:Our office is in the West Loop - Chicagos growing center of tech great cuisine and high-end bars.

tastytrade tastylive tastyfx tastycrypto
1330 W Fulton Market Chicago IL 60607

*Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse inclusive and authentic workplace so ifyoureexcited about thisrolebut your experiencedoesntalign perfectly we encourage you to apply anyway. You may be just the right candidate for this or other roles!