Help Desk Analyst
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Job Location:
Paterson, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Help Desk Analyst
Location: 25 Market Street Trenton NJ 08625 Hybrid
Key Responsibilities:
- Provide first-level help desk support for computer application and procedural issues.
- Troubleshoot problems determine root causes and resolve or escalate as needed.
- Log all incoming requests actions and resolutions.
- Support AOC business applications and end-users (internal/external).
- Follow up with users per policies; document closed issues.
- Maintain knowledge of IT operations tools Help Desk procedures and environment.
Required Skills/Experience:
- Data entry: 3 years
- Outlook/email usage: 2 years
- Handling upset users calmly: 2 years
- Strong verbal and written communication
Highly Desired:
- MS Excel Word Visio: 1 year each
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Contract
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Title: Network Operations Engineer - (SolarWinds/PowerBI)Location: 2 Gateway Plaza, Newark NJ (Hybrid -Onsite 3 days Minimum)Travel Required: NoneJob Summary:System administration, configuration, customization, and training for SolarWinds. Primary areas of expertise included system ad ... View more
