Subregional Director – Operations & Business Growth

Your role

The Subregional Director- Operations and Business Growth is accountable for the continuous delivery of data centre services meeting contracted client customer SLAs and adhering to external and internal compliance and policy regulations.
This role ensures operations activities are aligned with the companys financial and operational objectives and advises to and implements DLRs operational strategy concerning organisation processes and systems.
The Subregional Director- Operations and Business Growth leverages leadership qualities to positively influence colleagues to embrace the companys operating objectives

What youll do

Functional:

• WorkswiththeGroupManagerMarketOperationsor DirectorOperationsinothermarkets/countries to ensure consistent implementation of the global operating model in the market / Subregion.
• Responsibleandaccountablefor Subregionaloperationalmetricsincludingbutnotlimitedtofinancial performance uptime and standards compliance.
• Reviewandalignon market/countryspecificdeviations(whererequired)
• Identifysynergiesinoperationalservicedeliveryandutilizeskillsandoperationalresourcesacross market / country borders whereby the synergy initiatives are aligned in advance with the local Ops management.
• Establishworkingrelationships betweenallstakeholdersacrossthemarketsorsubregionandwith global and regional management and functional leaders.
• Ensurethecollaborationofthemarketorsubregionalfunctionalteams andresolvepotential conflict.
• Ensureinformationreceivedbyglobal/regionalfunctionalleadersto beconveyedtothemarketsor countries including providing a consolidated view of the markets or countries in the region back to regional and global teams.
• Involvedintechnologicalrolloutsandprovidemarketorsubregionalinput contribution.
• Developcollaborationofthemarketorsubregionaloperationalleadershipteams
• Activelymonitordatacentermarketconditionsoperationsanddriverswithinassigned Subregionand participate in industry events.
• ActsasapointofescalationsupportingOperationsTeamsduringcomplexincidentstodrive communication with customers and suppliers through to resolution.
• EnsureOperationalpoliciesarebeingimplementedandadheredto.

Managerial:

• Direct diverse operations teams to support 24/7 operations of data centers within the assigned and customer implementation services.
• Workwithglobalandregionalleadershipprocessownersandfunctionalstakeholderstounderstand and provide input to business developments and initiatives (organization process systems)
• Havingownershipthatglobalstandardswillbeimplementedandaccountableformaintaining standards across reliabilitymaintenanceassetmanagementchangemanagementandsite acceptance
• Takeownerandleadershipforcorporateaccountabilitiesasassignedbythe regionalVPOperations of Subregional Managing Director D (e.g. Health & Safety Public Reporting)

Customer:

• Actsashighestmarket/subregional escalationpointforoperationalmatters.
• Liaiseswithstrategiccustomerstofosterthemanagementrelationshipandsupportbusiness development via excellent service provisioning.
• Collaboratewithassetmanagementandsalestogrowthebusinessincludingsupportingand participating in origination activity sales and investor tours and customer business reviews.

People:

• Actsasrolemodelforcorporatevaluesandimplementsthesewiththeoperationsworkforce.
• Setgoalsconsistentwithglobaloperationstargetswiththe GroupManagerMarketOperations/ Director Operations.
• Developsleadershipskillsandsupportssuccessionplanningand appointment.
• AchieveseffectivecooperationbetweentheteamswithintheOperationsdepartment.

Financial:

• AccountablefortheOperationsbudgetend-to-endincludingassociatedimprovements.
• Reviewsandsignsoftheannualoperationsbudget(HCOpexCapex) togetherwiththeGroup manager market Operations / Director Operations.
• Accountableforcostsavingsthroughoptimizationsandimprovementsinoperationsaswellas through procurement.

Compliance:

• Ensuresthesupportofthemarket/countryOperationalteams withauditingandreportingeffortsto support DLRs commitment to quality and other related certifications.
• Ensurealltechnicallyrequiredchecksarecompletedandcertificationsareachieved.
• Ensureproperandtimelyreportingofalllegallyrequiredtechnicaloperationsinformationtopublic authorities.
• Ensuresthesupportforenergyefficiencyandsustainabilityprogramsrequiredbylegislation.
• SupportRegionalandGlobalStandardsteamsinthedevelopmentdeploymentandcomplianceof established processes.

Asset Portfolio and Expansion:

• Drive growth and optimisation of the companys data center asset portfolio.
• Oversee operational performance across existing sites and identify capacity-enhancement opportunities.
• Partner with commercial teams to evaluate model and execute new site developments or acquisitions.
• Apply strong commercial judgement to investment decisions and asset profitability.
• Ensure all facilities meet reliability sustainability and compliance standards as the portfolio scales.

Power Usage and Energy Market responsibilities:

• Oversee power usage across all data centers with expert knowledge of UK and Ireland energy markets.
• Interpret and optimise power consumption patterns to enhance efficiency and resilience.
• Manage relationships with utility providers and assess commercial implications of energy contracts.
• Support capacity planning and sustainability commitments through informed energy strategy.
• Integrate commercial and operational considerations to maintain power cost competitiveness.

Process Management:

• Establish refine and enforce standardised procedures across all critical operations.
• Ensure consistency reliability and compliance in maintenance incident response and service delivery.
• Translate strategic and commercial objectives into repeatable auditable workflows.
• Drive continuous improvement and risk reduction through disciplined process governance.
• Support scalable operations that maintain uptime and operational excellence.

Business Acumen and Growth:

• Apply strong business acumen to align operational decisions with commercial strategy.
• Interpret financial drivers market trends and customer needs to inform operational planning.
• Identify opportunities for expansion efficiency gains and value creation across the portfolio.
• Guide investment decisions and asset optimization through commercially informed leadership.
• Support long-term profitability competitiveness and sustainable growth in the UK and Ireland.

Other:

• EnsureH&SproceduresandregulationswithinOperationsarealwaysadheredto.
• Executeotherspecialprojects/assignmentsasdirectedbythe RegionalVPOperationsand/or Subregional Managing Director.

AdditionalDutiesandResponsibilities

• SupportsSalesinimportant/complexsalescycles
• ActivelyengagesduringBuildStageofnewDataCentres

What youll need

Hard skills:

• Mastersdegreeeducation:MBAandorotheradvancedegreeand/orcertificationsarepreferred.
• Strong previous experienceofbeinginasimilarroleinmultinationalglobal organisations.
• Experiencedinimplementingchangeanddrivingcontinuousimprovement.
• Demonstratedabilitytoleadandmanagecross-functionalteamsinaglobal environment.
• Excellentcommunicationandinterpersonalskills
• Strongfinancialandbudgetacumencapabilities (CAPEXOPEX)includingademonstratedhistoryin analytics and financial and operating performance management and reporting.
• Sufficientexperiencemanagingateamandworkingwithinthedatacentreindustry.
• Experienceinthefundamentaloperationsofcriticalmechanicalandelectricalinfrastructure and technical knowledge in Data Centre operations and procedures
• Knowledge/experienceofPowerCooling&FacilitiesEngineeringinsideaData Centre
• Knowledge/experienceofphysical-ITsecurity
• ExperiencewithcapacityplanningpreferablyataDataCentrelevel.
• Abilitytotravelglobally.

Soft Skills:

• CustomerandBusinessfocused:Understandstheimportanceofinternalstakeholdersandtherefore works to build strong relationships and to maintain clear channels of communication.
• Customercentricityandnaturaldrivetoworkwithotherareasofthebusinesstoprovidethecustomer with the best possible outcome.
• Excellentmanagementandleadershipskills(experiencedmanagingacrossmultiplehierarchical layers)
• Excellentinterpersonalandcommunicationskills
• Abilitytoprioritiseappropriatelyinafast-paced environment.
• Excellentproblemsolver
• Abilitytotakedecisionsunderambiguitybalancingchanceand risk.
• Hasacan-domentalityandfocusesonpreventionandcontinuousimprovement.
• Strategicthinkerwithstrongtacticalandanalyticalskillstodeploystrategies.
• .
• Stress-resilienthighenergyself-motivatedandpassionateforserviceexcellence.
• Collaboratingandinfluencing:Workinginamatrixenvironmentabletoengagepeopleinadialogueto gain commitment and bring them on board linking their perspective to the intent.
• Businessfluentinlocallanguageand English