Project ManagerSr Project Manager, Customer Experience Accessibility
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Location:DFW Headquarters Building 8 (DFW-SV08)
Cities:Dallas - TX
Requisition ID:83092
This job will continue to be posted until at least 1/12/2026. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why youll love this job
The role is a part of the Customer Care Support and Accessibility team within our Airport Excellence group. On the Customer Accessibility team you will take a key leadership role in ensuring American delivers on an industry leading Accessible experience. This position will oversee the successful implementation of a cohesive Accessibility strategy across the organization requiring the ability to build strong relationships with both internal and external stakeholders.
What youll do
Serves as Project Manager for ongoing and new accessibility initiatives
Advocates for the Accessible Customer throughout the entire enterprise driving visibility and awareness
Represents American Airlines on working groups related to accessibility efforts
Builds productive relationships with operational leaders to ensure we deliver strong performance on Accessibility related metrics including Wheelchair MBR
Has in depth knowledge of disability regulations including the U.S. Department of Transportations (DOT) Air Carrier Access Act (ACAA) to ensure Americans compliance and provide consultation where needed
Leads and provides project management of Airport/Reservations automation enhancements and training for the system with emphasis on continuous improvement of the customer experience and accessibility
All youll need for success
Minimum Qualifications- Education & Prior Job Experience
Bachelors Degree in Business or equivalent project management experience/training
Project management experience/training
3 years experience in Airports and/or Reservations environment
Experience with airline and customer policy/procedure analysis and development
Preferred Qualifications- Education & Prior Job Experience
Experience leveraging generative AI to optimize policy documentation and delivery while improving customer and employee procedures
Skills Licenses & Certifications
Knowledge of Native Sabre AACoRN QIK Res Word Excel
Knowledge of Microsoft Office to include Word Excel PowerPoint Outlook etc
Knowledge of cultural diversity and awareness around global interaction
Knowledge of business unit functions and cross-group relationships
Knowledge of process and business of Airports and/or Reservations with background in varied specialized departments
Knowledge of business processes
Negotiating and consensus building skills
Strong project management skills
Strong organizational planning and analytical skills
Strong interpersonal skills combined with strong presentation skills
Ability to have a high degree of initiative and motivation
Ability to build alliances and reach effective solutions across multiple departments within American and with other partner airlines
Ability to demonstrate collaborative work experience
Ability to manage multiple projects simultaneously
Project Management certification
Using analytics to drive continuous improvement and enable data-informed decision-making
What youll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
- Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
- 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.
Cities:Dallas - TX
Requisition ID:83092
Required Experience:
Senior IC
Key Skills
- Project Management Methodology
- Project / Program Management
- Construction Estimating
- Construction Experience
- PMBOK
- Visio
- Construction Management
- Project Management
- Project Management Software
- Microsoft Project
- Project Management Lifecycle
- Contracts
About Company
Together with regional partner American Eagle, we offer an average of nearly 6,700 flights daily to 350 destinations in 50 countries. We’re a founding member of the oneworld® alliance, whose members and members-elect offer nearly 14,250 flights daily to 1,000 destinations in 150 count ... View more
