Senior Specialist Operations TV Audience Measurement

The Senior Specialist Operations plays a critical role in ensuring the smooth execution of operational processes for South Africas official TV audience measurement currency. This position supports the Head of Operations in managing data processing quality assurance incident resolution and vendor coordination ensuring timely and accurate delivery of audience data to the market in compliance with internal GfK standards and POPIA regulations.

Key Responsibilities

1) Daily Operations & Data Processing: Execute and monitor daily data processing workflows; validate data integrity; implement runbook procedures.

2) Quality Assurance & Control: Perform multi-layer QA checks; document and resolve data discrepancies.

3) Incident Management: Act as first responder for operational incidents; perform root cause analysis; communicate resolution status.

4) Vendor & Technology Coordination: Liaise with fieldwork agencies and data vendors; track operational performance.

5) Process Improvement & Automation: Identify workflow optimization opportunities; support implementation of new tools.

6) Compliance & Documentation: Ensure adherence to POPIA and GfK guidelines; maintain documentation for audits.

Qualifications & Experience

5 years in data operations audience measurement or broadcast/media analytics. Strong knowledge of data processing workflows QA techniques and operational SLAs. Familiarity with South African TV ecosystem BRC governance and panel methodologies. Proficiency in SQL Python or similar for data validation and troubleshooting. Experience with cloud platforms and ETL tools is a plus.

Key Competencies

Attention to detail; problem-solving; technical acumen; collaboration.

Success Metrics

On-time delivery of daily audience data (T1 T28); QA pass rates; SLA compliance; documentation completeness for audits.

What We Offer

Opportunity to contribute to South Africas official TV audience currency; exposure to cutting-edge measurement technologies and industry standards.

Additional Information :

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time