Front Office Executive
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Position Overview: We are seeking a dynamic and customer-focused Front Office Executive to join our team at Fairmont Mumbai. As the first point of contact for our guests the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.
Key Responsibilities:
- Guest Relations: Greet guests warmly upon arrival assist with check-in/check-out procedures and provide personalized assistance throughout their stay to ensure a memorable experience.
- Reservation Management: Handle guest inquiries and reservations efficiently ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area including answering phone calls responding to emails and handling guest requests promptly and professionally.
- Payment Processing: Process guest payments handle cash transactions and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences availability and special requests.
- Information Dissemination: Provide guests with information about hotel facilities services and local attractions assisting them in making the most of their stay.
- Problem Resolution: Address guest concerns and complaints promptly seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments including housekeeping and maintenance to ensure seamless guest experiences and resolve any issues that may arise.
- Administrative Duties: Perform general administrative tasks including filing data entry and maintaining guest records.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
