Customer Operations Programme Manager

Manchester - UK

Yearly Salary: £ 45168 - 56461

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Hybrid/London or Manchester

Salary: Londonper annum / Nationalper annum

Hours: 36 per week

Contract Type: Fixed Term Contract until November 2026

Were looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team playing a pivotal role in driving performance across the department. This role sits at the heart of the team leading on the coordination of activities with responsibility for managing tracking and reporting on progress to ensure actions are delivered on time and performance is clearly understood at all levels.

A strong focus on customer experience will be central to this role. Youll use customer insight and journey mapping to understand end-to-end experiences identify pain points and opportunities for improvement and ensure operational activity is aligned to delivering positive consistent outcomes for customers.

Youll provide strong programme oversight with customer needs at the forefront of every decision youll bring structure and clarity to complex activity ensuring performance remains visible meaningful and actionable.

Working closely with key stakeholders youll build trusted relationships that enable effective collaboration. Producing clear engaging and insightful reports will be a core part of the role helping teams understand priorities progress and performance at a glance.

Youll bring significant experience of managing multiple programmes in parallel alongside a strong understanding of project and programme governance. Experience of customer journey mapping service improvement or customer experience frameworks will be key alongside the ability to communicate clearly influence effectively and collaborate across teams. A keen eye for detail combined with experience of working to brand guidelines and internal standards will ensure everything you deliver is consistent high-quality and impactful.

If you thrive in a fast-paced environment and enjoy bringing momentum structure and assurance to complex operations while improving customer journeys this is an excellent opportunity to make a meaningful difference.

If this sounds like an opportunity for you then please review the full role profile and behaviours before applying Customer Operations Programme Manager and Behaviours & Mandatory Accountabilities OD level 4.

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Closing Date: Monday 19th January 2026 at midnight.

Interviews will take place in early February 2026.

This is a hybrid role with a base location at our offices in London or Manchester. Candidates will be expected to work from the office at least 2 days a week.

If you live outside the M25 your salary will be based on your location and aligned to the National pay scale.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Applicants must be able to travel across the region as required.

This vacancy may close without notice.

Required Experience:

Manager

Location: Hybrid/London or ManchesterSalary: Londonper annum / Nationalper annumHours: 36 per weekContract Type: Fixed Term Contract until November 2026Were looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team playing a pivotal role in driving ...