SATIC Process Analyst
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Management Level
Senior AssociateJob Description & Summary
At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customer-related areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
About PwC SATIC and the role
As a Process Analystat theSenior Associatelevelwithin PwCs South Africa Technology & Innovation Centre (SATIC) you will be a key driver of operational effectiveness and alignment across the organisation. This role requires expert analysis design and optimisation of business processes that support SATICs transformation agenda.
Summary:
As a Process Analystyou will play a key role inanalysingdocumentingdesigning and improvingSATICBusinessprocesses.Youwill partner closely withour Senior Manager andbusiness stakeholders toidentifyprocess improvement opportunities define project scopes document requirements and ensure smooth implementation of changes. Your work will support the modernisation and efficiency ofSATICoperations and change initiatives within the organisation.
Qualifications /Certifications required:
- Bachelors degree in Business Administration Human Resources Organisational Development or a related field.
- Proven ability to map as is and to be business processes
Experienceand competencies:
Bachelors degree in Business AdministrationIndustrial Engineering HumanResources Organisational Development or a related field.
Minimum2 - 4years experience in business process analysis preferably supportingBusinessorAdministrative functions.
Strong ability to understand and document business processes and translate them into clear actionable outputs.
Familiarity with business processmodellingtools (e.g. Visio LucidChart) and techniques.
Solid understanding of operations policiesand process designis desirable but not mandatory.
Proficient communication skills with experiencefacilitatingworkshops and engaging stakeholders at all levels.
Responsibilities of role:
Key Responsibilities
Business Process Analysis:
Review map andanalysebusiness-related organisational processes toidentifyinefficiencies and improvement opportunities.
Use processmodellingtools(such asMS Visio orLucid Chart)and techniques (e.g. flowcharts swim-lanes) to document as is and to be process states clearly.
Lead process workshops and interviews with stakeholders to ensure comprehensive understanding and input.
Project Support & Scope Definition:
Collaborate withBusiness Unitleads to define and document project scopesobjectives and deliverables across multipleinternal SATICinitiatives.
Assistin breaking down complex change activities into manageable workstreams and process changes.
Support prioritisation and alignment of projects withbusinessstrategy and organisational goals.
Requirements Gathering & Documentation:
Capture detailed business requirements system interactions and policy needs related tovarious businessprocesses.
Develop clear and structured documentation (e.g. business requirement documents process guidelines user manuals).
Ensure traceability between business needs process changes and technology or policy implementations.
Stakeholder Engagement & Communication:
Act as a liaison betweenbusiness IT line managers and external vendors tofacilitatecommunication and coordinate activities.
Present process findings change impacts and project progress to diverse audiences at various levels.
Assistin change management activities by preparing communication collateral and training materials.
Continuous Improvement:
Promote a culture of process discipline by recommending best practices and monitoring implementation of changes.
Analyse post-implementation outcomes tovalidateeffectiveness andidentifyfurther enhancements.
Desirable skill sets include:
Excellent communication interpersonal collaboration and conflict resolution skills
Analytical mindset
Project management and strategic planning capabilities
Ability to influence stakeholders and drive change
Agile resilient and innovative approach to problem-solving
Leadership and Influence
Strongwritten English skills
Problem Solving and Decision Making
Adaptability and Resilience
StrongOrganisational and Planning Skills
Role related attributes:
Leadership: Capable of leading projects/programs and driving change management fostering a high-performance culture.
Effective Communicator:Facilitatesclear dialogue and engages stakeholders across all levels.
Results-Oriented: Delivers measurable results with a focus on quality and efficiency.
Problem Solver: Diagnoses complex problems and implements sustainable solutions.
Adaptable and Resilient: Thrives in dynamic environments and adapts to shifting priorities.
Collaborative Team Player: Fosters an inclusive and cooperative work environment.
Organisedand Detail-Oriented: Manages time and resources efficiently ensuring accuracy.
Ethical and Compliant: Upholds integrity and ensures compliance with policies and regulations.
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoJob Posting End Date
January 10 2026Required Experience:
IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
