Customer Service Assistant

We are working closely alongside a Local Authority in Rhondda Cynon Taf to assist with the appointment of a Customer Service Assistant on a 3-month contract highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: 13.26 - 17.35 per hour

Summary:

The Customer Services Assistant will provide an excellent customer care service to support the delivery of the Community Equipment Service. The role involves scheduling logistical activities processing equipment orders and acting as a key point of contact for customers partners and contractors ensuring accurate records and high service standards are maintained at all times.

Responsibilities:

• Answer telephone enquiries from customers partners and contractors in a timely and courteous manner
• Process equipment orders collections and repairs using the Community Equipment IT system
• Maintain accurate and up-to-date records to support informed decision-making by commissioners and Vision Products
• Schedule deliveries collections and repairs by contacting clients to agree suitable dates
• Ensure all scheduling meets service requirements and performance indicators
• Liaise with commissioners and professionals regarding issues impacting order requirements

Qualification:

• Knowledge of data protection requirements
• Welsh Language Level 1

Essentials:

• Experience working in a customer-focused environment
• Experience using a range of IT systems and packages
• Ability to communicate effectively with customers who have varied support needs

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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