IT Desktop Support Harrisburg, PA

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Provide workstation laptop and Mac support including deployment configuration and troubleshooting.

***This requisition requires only a virtual interview via Teams with video enabled.
***Client would prefer candidates local to the Harrisburg PA Area.

This team is responsible for supporting workstations laptops Macs and all device peripherals (print issues docking issues scanning etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients are out of compliance with updates or are reported to have application or operating system issues.

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required provided documentation on issue resolution for other teams

Monitor and report on PC issues escalate issues; work with other teams including SCCM Active Directory Security and the IT Service Desk.

Provide workstation laptop and Mac support including deployment configuration and troubleshooting.***This requisition requires only a virtual interview via Teams with video enabled.***Client would prefer candidates local to the Harrisburg PA Area.This team is responsible for supporting workstations ...