Customer Success Specialist Miami

About Pelico

Pelico is an innovative French scale-up on a mission to revolutionize manufacturing intelligence through resource optimization. We have developed a platform that enables factories to be more agile efficient and resilient minimizing disruptions and ensuring continuous productivity.

At the forefront of supply chain disruption management we empower factories with unmatched agility and resilience. Our cutting-edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions ensuring maximum efficiency.

Since 2019 weve transformed operations for industry leaders in aerospace industrial equipment and luxury watchmaking driving impact in 15 countries. Trusted by Airbus Safran Cartier Daikin and Eaton we are redefining the future of manufacturing.

About our Team

With a dynamic team of over 120 professionals across the US and France Pelico is a melting pot of top-tier talent from Tech Data Science and Manufacturing domains.

Our collaborative environment fosters innovation and excellence driving us to solve complex challenges and shape the future of manufacturing.

Our Core Values :

• Empowerment

• Ownership

• Resilience

• Outcome Orientation

• Playfulness

Your Roles mission:

As a Customer Success Specialist based in Miami you will be the primary relationship owner for our North American customers after deployment.

You are the clients go-to person the one who ensures they are happy supported and continuously extracting value from Pelico.

You will partner with technical teams (Solutions Engineering Customer Ops) but your role is not technical:

Your superpower is customer relationships problem-solving and orchestration.

You ensure customers succeed with Pelico stay with Pelico and grow with Pelico.

Main Responsibilities :

Your Impact:

• Own relationships with a portfolio of enterprise manufacturing clients across the US.

• Lead customer meetings (check-ins reviews QBRs); become their trusted advisor.

• Manage incoming requests and coordinate resolution with engineering teams.

• Drive product adoption through education guidance and proactive engagement.

• Track customer health usage risks and champion retention strategies.

• Identify upsell opportunities and partner with Sales to execute them.

• Advocate for customer needs internally to influence product improvements.

• Contribute to building the Miami CXS practice: playbooks documentation best practices.

Location : You will be based in Miami We offer a hybrid work arrangement.

Preferred Qualifications & Skills

Pelico promotes inclusion and non-discrimination and acts daily in favor of social mix gender equality senior citizens & disability

What Were Looking For

• 5 years in Customer Success / Onboarding roles in SaaS or enterprise tech

• Experience with enterprise accounts and complex stakeholders

• Strong communicator relationship builder and customer advocate

• Ability to work cross-functionally with technical teams

• Familiarity with CRM/ticketing tools

• Thrives in fast-paced scale-up environments

• Based in Florida (or willing to relocate)

What we offer:

Our culture thrives on trust and empowerment complemented by benefits that truly support you like:

• Work on a highly impactful product that users love!

• A very competitive compensation package

• Stock Options: Available for every employee.

• Healthcare Insurance coverage : choose across 4 robust plans

• Life Insurance

• PTO: 20 days 10 bank holidays

• Trips to France to connect with the teams (Paris)

• 401 (k) plan : up to 4% of the 401(k) plan

• Quarterly employee engagement and alignment activities

• Office locations: In the heart of Paris (75002) and Miami USA.

Your interview experience :

1. HR screening Interview: 30-45 mins

2. Hiring Manager Interview: 1h

3. On-line case study: 1h / On-site or On-line case study presentation: 1h

4. Fit Interview: 45 mins