ITIL Incident Management

Trigent Software Private Limited

Job Location:

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Primary skills

Domain knowledge: First experience in supporting banking applications and their users (around TRADE FINANCE ideally but any banking domain functional wise client facing)
Technical skills:
SQL Unix (mandatory)
Microservices CI/CD tools (nice to have)
Critical and analytical thinking: capability to analyze complex business problems prioritize requirements and propose innovative solutions.
ITIL V3: Good knowledge in Incident management Change Management & Problem Management
Communication: Strong expertise in communication oriented to business users and management.
Monitoring: ability to effectively monitor infrastructure functional (logs) and performances of applications (Dynatrace is ideal but other monitoring tool like Geneos etc

Secondary skills

Agile methodologies: understanding of agile frameworks like Scrum or Kanban and related project management tools (JIRA).
Banking knowledge : knowing about CIB banking ecosystem Finastra Trade Innovation Plus tool will provide an advantage
Project management: experience leading and delivering small projects with several contributors & represent Production by giving prerequisites for support activities during new project or new release

Primary skills Domain knowledge: First experience in supporting banking applications and their users (around TRADE FINANCE ideally but any banking domain functional wise client facing) Technical skills: SQL Unix (mandatory) Microservices CI/CD tools (nice to have) Critical and analytical...