Lead Consultant Major Incident Manager

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Lead Consultant - Major Incident Manager
The Major Incident Manager provides technical and operational leadership for high-impact incidents mentoring junior MIMs while owning complex cross-platform incidents
Responsibilities
Lead resolution of complex P1/P2 incidents involving Azure and enterprise platforms
Own incident orchestration ensuring accountability across resolver teams
Drive executive-level communications during outages for internal and client stakeholders
Identify systemic incident patterns and recommend improvements
Lead and review Post Incident Reviews (PIRs) and contribute to Problem Management
Ensure SLA adherence and operational discipline

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.
Good years of experience in Critical/Major Incident Management
Strong hands-on understanding of Azure architecture and operations
Strong understanding of insurance based applications landscapes (AIM ImageRight MGA systems etc)
Proven experience leading virtual technical teams under pressure
Excellent stakeholder and crisis communication skills

Preferred Qualifications/ Skills
ITIL Intermediate / ITIL 4 Managing Professional (preferred)
Strong Problem Management expertise
Familiarity with SRE concepts monitoring and operational resilience
Experience coaching or mentoring incident managers

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.