Desktop Support Technician

Salem, OR - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support Technician
Job Location: Salem OR
Job Type: Contract

Job Description:

Provide desktop support via phone remote tools and onsite assistance
Investigate diagnose and resolve computer-related issues reported by staff statewide
Troubleshoot and repair hardware issues including physical component replacement
Perform system upgrades such as BIOS or ROM flashing and major hardware upgrades
Analyze system performance and take corrective actions to restore acceptable performance levels
Install configure test and troubleshoot software and hardware
Address version compatibility issues and modify configurations as needed
Maintain installation documentation and contribute to the knowledge library
Communicate ticket status and resolutions to affected users
Escalate unresolved issues appropriately
Work with vendors to research evaluate and test new or improved hardware and software solutions
Establish and recommend system defaults and best practices

Requirement:

Minimum 2 years of experience supporting desktops in an enterprise environment
Experience troubleshooting Windows operating systems (Windows 9x/2000/XP/NT/Vista/7)
Basic networking knowledge including TCP/IP and UDP
Experience with Microsoft Office
Basic experience with Active Directory
Strong verbal and written communication skills
Strong learning ability and teamwork skills

Interested candidates can send their updated resumes at

Job Title: Desktop Support Technician Job Location: Salem OR Job Type: Contract Job Description: Provide desktop support via phone remote tools and onsite assistance Investigate diagnose and resolve computer-related issues reported by staff statewide Troubleshoot and repair hardware issue...