Production Support Analyst
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Job Location:
Brno - Czech Republic
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
This role provides application support for FNZ business it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZs customers.
Team Responsibilities
Application Support ensure that the application is working correctly as deployed.
Issue Management analyse investigate and allocate for resolution and closure for all issues.
Change Management support testing and release process for production fixes.
Project Handover facilitate the transition between project support and production support for all change.
Service Support support the Service Managers in delivering FNZ services within KPIs SLAs and contractual obligations.
Role Responsibilities
Monitor issues log -to maintain the quality of information on the issue log to allow for full investigation resolution and closure of all queries.
Diagnosis and Problem Solving-identify troubleshoot and resolve production issues.
Collaborate with colleagues operational/client-servicing staff and other users to produce long term scalable root cause solutions that adhere to procedural and regulatory compliance requirements.
Work with developers analysts and testers to ensure that production fixes and business process changes are fit for purpose.
Other tasks -undertake any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Experience Required
English on at least communicative level.
University degree in IT Finance or similar.
Intermediate computer skills and basic knowledge of SQL.
Ability to learn quickly in a dynamic fast-paced industry.
Self-motivated confidentanda delivery focused working style.
Problem-solving abilitiesand keen attention to detail.
Excellent organization administration and time management skills.
Good team communication skills confident in dealing with internal and external clients.
Experience in Finance IT or project management desirable but not essential.
Opportunities
Be part of a highly successful rapidly growing global business that is leading the delivery of financial services via cloud computing and partners with some of the worlds largest companies;
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority;
We provide significant financial rewards for high performing individuals; and
We provide global career opportunities for our best employees at any of our offices in the UK EU US and APAC.
At FNZ we recognize that diversity inclusion and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and particular we want to ensure accessibility needs are well supported thus ensuring our recruitment process is fair and equitable for all applicants.
Please let us know if there is any support we can provide to ensure FNZs recruitment process is fully accessible to you. You can contact us at to discuss specific requirements.
About FNZ
FNZ is committed to opening up wealth so that everyone everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry but complexity holds firms back.
We created wealths growth platform to help. We provide a global end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the worlds leading financial institutions with over US$2.2 trillion in assets on platform (AoP).
Together with our clients we empower nearly 30 million people across all wealth segments to invest in their future.
Required Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
We provide a global, end-to-end wealth management platform that integrates technology, business & investment operations all in a regulated financial institution
