Team Leader Collections

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who is Plenti

Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal lending renewable energy and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people who can take ownership of their role to help the business thrive. With over 250 people based in Australia Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team as we go about building Australias best lender.

Plenti is a founder led business that launched in 2014 listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.

About the Role

We are seeking a proactive and experienced Collections Team Leader to oversee our Collections team driving efficient compliant and customer-focused arrears management. This role is critical to team performance operational excellence and fostering strong relationships internally and externally.

Key Responsibilities

Team Leadership & Operations

Lead coach and support a team of Collections Specialists to deliver consistent high-quality outcomes

Manage daily workflows scheduling task allocation and queue management

Monitor team and individual performance conduct regular one-on-ones and address performance challenges

Ensure accurate documentation payment arrangements and effective recovery actions

Case Management & Escalations

Act as the main escalation point for complex or sensitive accounts

Provide guidance on case strategies hardship management and referrals to external recovery partners

Collaborate with Legal and Compliance teams on high-risk or complex matters

Process & Performance Improvement

Identify opportunities to improve collections processes efficiency and customer outcomes

Support system enhancement and automation initiatives

Promote a culture of continuous improvement operational excellence and compliance

Risk & Compliance

Ensure compliance with NCCP Privacy AML/KYC and ASIC regulations

Build team capability through ongoing training and regulatory awareness

Conduct quality assurance checks and support remediation activities

Stakeholder Engagement

Collaborate with Hardship Credit Customer Support Legal and external partners

Promote a consistent customer-centric approach to collections across all touchpoints

About You:

3 years experience in collections including 1 year in a leadership or senior role

Strong knowledge of collections credit risk and financial services regulations

Proven ability to coach and lead teams effectively

Experience handling complex arrears hardship and recovery cases

Proficiency in collections systems and CRM platforms

Strong communication problem-solving and organisational skills

Whats life like at Plenti

Working at Plenti means joining a team that is high-performing diverse customer-focused and collaborative. Its a place where everyone can make it happen and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you then join to help us reshape Australias financial eco-system for the good.

In return you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events office snacks company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Who is Plenti Plenti is a fintech lender providing faster fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences Plenti is taking market share from incumbent players in the personal l...