Automotive Service Advisor Crystal Lake, IL Area
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Job Location:
Crystal Lake, IL - USA
Hourly Salary:
USD 18 - 25
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor GreatWater 360 Auto Care
About Us
At GreatWater 360 Auto Care were committed to delivering exceptional automotive service with integrity and care. Were looking for a Service Advisor in the Crystal Lake IL Area who thrives in a fast-paced environment values teamwork and is passionate about creating memorable customer experiences.
Position Overview
As a Service Advisor youll be the face of our shopgreeting customers managing service workflow and ensuring every customer leaves with confidence in our work. Youll collaborate closely with technicians and the Service Manager to keep operations running smoothly and efficiently.
Key Responsibilities
- Warmly greet customers and remain available in the waiting area to assist.
- Sell services and parts with confidence and clarity.
- Answer incoming calls promptly (within 3 rings).
- Tag and track vehicles; enter customer and vehicle data into Protractor software.
- Manage workflow stages and maintain clear notes on work orders.
- Assign work orders based on technician availability and skill.
- Communicate effectively with technicians fellow advisors and the Service Manager.
- Review technician recommendations and build estimates for customer approval.
- Receive parts into work orders and notify customers when vehicles are ready.
- Arrange payment and vehicle delivery.
- Perform road tests as needed.
- Support shop operations with tasks such as shuttling customers cleaning or picking up parts.
Benefits
- Full Benefits Pkg: Medical Dental Vision Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid - Available Day 1! 401K Match @ 90 Days & 1 WK Paid Parental Leave.
- Front-Loaded PAID TIME OFF 6 Paid HolidaysAND OUR SHOP CLOSES ON WEEKENDS!
- TRAINING/CAREER ADVANCEMENT We are big on personal growth and continuing education for our team and its one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills.
EARN: $18.00 - $25.00 Hourly overtime after 40 hours per week Monthly Incentive Plan
Qualifications
- High school diploma or GED required.
- 1 year experience as a Service Advisor or in a similar customer-facing role.
- Proven sales experience (minimum 1 year).
- Strong organizational skills and ability to multitask in a busy environment.
- Proficient in Microsoft Windows and general computer use.
- Fluent in English (verbal and written).
- Basic math skills (addition subtraction multiplication division).
- Mechanical knowledge is a plus.
Why Join Us
- Be part of a supportive respectful team culture.
- Work in a dynamic environment with opportunities to grow.
- Make a real impact on customer satisfaction and shop success.
Ready to Join our TEAM
Apply now!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Perry Auto is now part of the GreatWater Garages family. And while we are now part of a larger family, our core team, values, quality service, and dedication to doing right by our customers remains well intact.
