Call Center Dispatcher
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Job Location:
Vernon, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Safely and effectively provide customer service and administrative support for procurement department by responding to customer requests scheduling services maintaining documentation and communicating customer needs between drivers and managers.
Please see our website for more information regarding Baker Commodities Inc.
Baker Commodities California Consumer Privacy Act (CCPA) for California Applicants
Compensation and Benefits
- $21.50 hourly
- Medical dental and vision coverage offered
- 401(k) With employer contribution
- Paid holidays vacation and sick time
- Company sponsored life insurance
- Company sponsored short and long-term disability
- Pet Insurance
Duties and Responsibilities
- Responsible for the truck scale and the Call Center phones
- Input route data in the computer answer phone calls dispatch drivers and plumbers
- File drivers inspection reports and log sheets daily
- Daily communication with managers and supervisors regarding customer issues
- Communicate with drivers throughout the day as emergencies come up and rerouting is necessary
- Update activity logs on a daily basis
- Must be able to work evenings
- Interact with others in a professional and ethical manner
- Follow department and company procedures
- Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company
- Other duties as assigned for the purpose of ensuring the efficient and effective operation of the business. These responsibilities may change from time to time are business needs evolve over time.
Knowledge Skills Abilities Professional Certifications Education Experience and Travel Requirements
- High School diploma or equivalent
- 1-2 years of experience working in a call center
- Excellent customer service skills
- Working knowledge of Microsoft Office including Outlook Excel and Word
- Bilingual English and Spanish preferred
- Less than 5% travel requirement
Physical Demands/Requirements:
Constantly (over 2/3):
- Operates computer and other office productivity machinery such as calculator copy machine and printer.
- Communicates with customers and co-workers and exchanges accurate information in-person telephonically and via electronic devices/e-mail
- Remain in a stationary position for 50% or more of the time
- Review documents organizes data and detects accuracy of information
Frequently (1/3-2/3):
- Moves throughout office accessing files office machinery etc.
Occasionally (under 1/3):
- Moves materials or documents up to 25 lbs
- Exposed to work in outdoor weather conditions
- Moves across wet/slippery and uneven surfaces
About Baker Commodities Inc.
Baker Commodities Inc. has been in business for over 80 years. We are a privately owned company with manufacturing facilities strategically located within the United States providing quality products and services worldwide. Much of our success is due to our outstanding employees. Through their careful attention to quality service innovation and integrity we will continue to be one of the worlds premier rendering companies.
EOE STATEMENT
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability status protected veteran status or any other characteristic protected by applicable federal state or local law.
Co ID: Baker Commodities
Job ID: 03B
JD: 116 03-123025A
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Baker Commodities, Inc. is committed to Recycling For Life®! We've provided sustainable grease removal & animal by-product solutions since 1937.
