Business Registration Representative I (PT)

The Business Registration Representative I plays a key role in supporting City operations through the administration of business registration licensing and tax programs. Working under general supervision this position provides technical expertise and customer service related to business licenses permits transient occupancy tax utility tax and other regulatory requirements. The role involves interpreting and applying City codes regulations and policies while assisting a wide range of business types from small one-time activities to large-scale commercial enterprises.

This employment opportunity is ideal for a detail-oriented professional with strong customer service communication and organizational skills who enjoys working with the public and navigating regulatory processes. The selected candidate will gain valuable experience in municipal revenue programs code interpretation and cross-functional coordination with exposure to increasingly complex business registration activities as proficiency and experience are demonstrated.

The Ideal Candidate
The ideal candidate is a service-oriented and detail-focused professional who enjoys working directly with the public and supporting the Citys business community. They are knowledgeable patient and confident in explaining regulations fees and requirements in a clear approachable manner. This individual thrives in a fast-paced customer-facing environment manages multiple priorities with accuracy and remains calm and professional when handling sensitive or complex situations.

They take pride in providing excellent customer service maintaining accurate records and ensuring compliance with City codes and policies. Strong communication skills sound judgment and a commitment to public service are essential to success in this role.

• Strong customer service and interpersonal communication skills.

• Ability to interpret and apply City codes regulations and business registration requirements.

• Attention to detail and accuracy in processing applications payments and records.

• Comfort handling a high volume of in-person and telephone inquiries.

• Proficiency with standard office systems computers and business software.

• Ability to maintain confidentiality and handle sensitive information professionally.

• Skill in building positive effective working relationships with customers colleagues and partner agencies.

Throughout the day youll explain City requirements direct business owners to other agencies as needed calculate fees and penalties and process payments while maintaining accurate records. You may also coordinate permit renewals for nonprofit organizations assist with specialized licensing processes prepare routine correspondence and reports or participate in meetings to help businesses navigate the licensing process.

Each day offers the opportunity to support local businesses ensure regulatory compliance and contribute to efficient City operationsknowing your work plays a vital role in supporting a thriving and well-regulated business community.

Education and Experience:
High School diploma or G.E.D.; AND two (2) years of progressively responsible office administrative or customer service experience or an equivalent combination of training and experience. Experience in customer service functions in a government setting is highly desirable.

Licenses Certifications and Equipment:
A valid California drivers license is required.

Knowledge of and skills in:

• Applying City codes regulations and rules to accurately determine business registration requirements license classifications and applicable fees.
• Providing high-quality customer service using professional customer-focused communication techniques including effective telephone and in-person interactions.
• Interpreting and explaining complex regulatory requirements in clear non-technical language to businesses with varying levels of experience and compliance needs.
• Managing a high volume of customer inquiries efficiently calmly and tactfully including resolving sensitive or emotionally charged situations.
• Performing standard office administrative functions including recordkeeping filing systems and maintaining accurate and confidential documentation.
• Using computers and standard business software to enter data process registrations and prepare clear accurate correspondence.
• Applying sound business communication practices including correct English usage grammar spelling and punctuation.
• Understanding basic business math to calculate fees review payments and ensure accuracy in financial transactions.
• Following written and oral instructions and making accurate decisions in accordance with established policies procedures and regulations.
• Establishing and maintaining effective professional working relationships with customers colleagues and other City departments.

Recruitment Timeline

This recruitment will close on Sunday January 18 2026 at 11:59pm or until a sufficient number of applications have been received.

Applications review:Week of Monday January 19 2026

1st Interview:Week of January 26 2026 or agreed upon date by both HR recruiter & Dept (TENTATIVE)

**All dates are subject to change at the discretion of the personnel officer**

All applicants are required to submit an online application through the Citys official website at .This recruitment will remain open until Sunday January 18 2026 at 11:59 PM or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review investigation and verification. While resumes may be uploaded as supplemental documentation they will not be accepted in place of a fully completed City application.

Following the initial screening the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants including those who meet the minimum qualifications are suitable for the position.

Successful candidates shall be required to:

• Pass a reference and background verification. References will not be contacted until mutual interest has been established.
• Degree verification
• Pass a pre-employment medical exam which includes a Drug screen.
• Starting salary based on education and/or experience and internal equity.
  

E-Verify Participation

The City of San Bernardino participates in the E-Verify compliance with federal law all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.

Accordingly the City will provide information from each new employees Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

For more information about E-Verify please visit the U.S. Citizenship and Immigration Services website at

Disclaimers

The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy which may impact hiring decisions if an applicant has relatives currently employed by the City.

In compliance with the Americans with Disabilities Act (ADA) the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation please contact the Human Resources Department directly at .

This bulletin is intended for informational purposes only and does not constitute a contract expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment contact Human Resources at or email Janet Sirob at .

Additional information is available at .