Service Desk Engineer

Service Desk Engineer Subnet

Are you an experienced Level 1 Service Desk Engineer Subnet is seeking a Service Desk Engineer who brings hands-on experience and is ready to make an immediate impact at Subnet client sites. If you fit the bill and want to join a team that values your expertise we want to hear from you!

Who Are We

Subnet is a proudly South Australian-owned IT company with a 25 year legacy of partnering with organisations to deliver tailored technology solutions. Were not about cookie-cutter fixes we listen we design and we support so our 300 customers can focus on what matters most. Our team of tech wizards creative problem-solvers and friendly faces are always ready to help.

Why Youll Love Working at Subnet

• Tech Your Way: Get a budget to choose your own gear and even more perks like extra super extra leave or more tech!
• Flexibility First: Subnet offers a truly open approach to flexibility.
• Dress for Your Day: Well even help you buy the clothes and accessories you need.
• Professional Development: We invest in your ongoing learning and support your continued growth.
• Wellbeing Matters: Take advantage of our Employee Assistance Program Standing desks flexibility for volunteering and more.
• Culture Counts: Were big on positivity open feedback and making sure everyone feels included and supported.

What Youll Be Doing

• Act as the onsite first point of contact to troubleshoot and problem solve technical faults to identify and diagnose issues logically be it face to face by telephone chat email or remote login.
• Logging support calls in the internal system and assisting clients with a wide range of technological issues.
• Maintain service level agreements (SLAs) to meet ticket deadlines escalating to other team members as necessary.
• Delivering top-notch customer service with advanced technical know-how.
• Managing your workload efficiently consistently meeting SLAs KPIs and CSAT targets.
• Working predominantly at client sites but also given regular in-office time.
• Keeping documentation sharp and up to date.
• Staying abreast of the latest in technology.

What Youll Bring

• Hands-on experience in Helpdesk or Service Desk support roles preferably within an MSP environment or fast paced large sized business.
• Demonstrated experience installing and supporting Windows Operating Systems Microsoft 365 Applications and end user hardware and peripherals is mandatory with experience with Cisco phone systems being highly regarded.
• A proven ability to solve problems quickly and logically.
• Excellent interpersonal skills and a passion for delivering outstanding client outcomes.
• A positive professional attitude and a commitment to ongoing learning and development.
• Ownership accountability and a drive to make a difference from day one.

Ready to Make an Impact

If youre a Service Desk Engineer looking for your next challenge Subnet offers a supportive flexible environment where your experience will be valued and your contributions recognised. Were committed to building a diverse inclusive team and welcome applicants from all backgrounds.

Apply now with your CV and a cover letter telling us why youre the perfect fit!

Want to know more Reach out to wed love to chat!