Professional Services Specialist

Milano - Italy

Monthly Salary: Not Disclosed

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about technology and client success Join Acrelec and become the voice of Acrelec in your market! Were looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.

What Youll Do

Support self-order kiosk software operations and content management.
Set up and monitor A/B tests to optimize performance.
Manage QA and adoption of new application releases.
Coordinate pilots and deployments of new versions.
Follow up on outstanding software support issues.
Perform estate grooming: OS & middleware updates monitoring tools for estate views.
Participate in customer-facing grooming sessions and represent Acrelec in operational activities.
Create and maintain localized documentation for each release along with troubleshooting guides to pass on to levels 1 and 2 support teams.
Train local teams or client staff on new releases and troubleshooting procedures.
Use monitoring tools to produce estate health reports

Your Impact :

Youll be the local expert ensuring smooth deployments and high-quality service working closely with our Program Manager and engineering teams. Your role is key to driving innovation and operational excellence.

Qualifications :

What Were Looking For

English fluency (written & spoken).
Strong IT skills: networking OS.
Nice to have: QA experience.
Location : Italy Milano area.

Informations supplémentaires :

Why Acrelec

Be part of a global leader in self-ordering technology.
Work on innovative projects that shape the future of QSR.
Grow within a dynamic professional services team.

Carrières - Acrelec

Remote Work :

Employment Type :

Full-time

Are you passionate about technology and client success Join Acrelec and become the voice of Acrelec in your market! Were looking for a Professional Services Specialist to support self-order kiosk software and ensure smooth operations for leading QSR brands in Italy.What Youll DoSupport self-order ki...

Key Skills

Close Protection
Credit Control
Customer Service
Government
Analytics

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About Company

ACRELEC

En 2004, Acrelec a révolutionné le secteur de la restauration en étant le pionnier de la borne digitale de commandes. Depuis, nous concevons et fabriquons notamment en France, des solutions logicielles et matérielles profondément intégrées, et nous accompagnons nos clients dans l’amél ... View more

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