Hospitality Supervisor
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Job Summary
Company Overview
Trefethen Family Vineyards is a family-owned estate vineyard and winery in the Oak Knoll District of Napa Valley. For over fifty years we have been crafting distinguished estate grown wines that express the unique spirit of our land vines and people. Our core values include family respect sustainability authenticity learning and joy! With loyal customers around the country and the world and a dedicated team of employees handling every aspect of the operation from the soil to the table our business is thriving.
Hospitality Supervisor
Under the direction of the Hospitality Manager the Hospitality Supervisor oversees the day-to-day operations of the winerys Historic Winery and Villa venues. This positionis responsible forfacilitatingthe sales programsopeningand closing duties supervising employeesparticipatingin tastings and hospitality programs and executing policies and procedures set forth by management. Such efforts are focused on providing gracious hospitality to consumers and trade guestsattainingmonthly salesgoalsand contributing to a rewarding and positive work environment for hospitality staff.
Essential Functions
Ensures that every guest enjoys their experience and leaves with a memorable and positive impression of our winery service and wines.
Oversees daily staff in the Visitor Center to ensure proper hospitality and service is provided to allcustomersand that company procedures are employed.
Communicate with leadership in a clear effective andtimelymanner on all relevant items related to team members as well as guest satisfaction.
In collaboration with Hospitality Supervisor and Manager team coordinates staff scheduling including lunches and breaks regularly scheduled shifts approved absences call-off protocols emergencysituationsandspecial events; partners with HR on sick and return-to-work protocols.
Manages and trains hospitality staff to include alignment with Trefethens service pillars and standards continuing education opportunities and Trefethen University sessions.
Possesses commanding knowledge of POS and reservations system; provides team members and guests with prompt resolution of order and reservation issues as they arise.
Ensures that cash accounting is correct and complete atendofbusinessday and closing procedures are executed consistently and completely.
Creates or coordinates the creation of periodic sales and visitation reports reflecting progress towards monthly goals.
Works on Visitor Center floorand inback-of-house; servesas a Wine Educator pouring wines andassistingin all aspects of guest tourstastingsand hospitality.
Maintains a commanding knowledge of our wines vineyards winemakinghistoryand sense of place.
Works with the Hospitality Manager to ensure all aspects of brand message communication talking points etc. are consistent and that all staffisupdated with current wine and sales information.
Maintains current knowledge of legal issuespertaining tointer-state shipping of wine to educates staff on related subjects as well as assists with ensuring that all POS materials are current with legal parameters.
Representswinery at on and off-site tastings and events.
Other duties as assigned.
Job Requirements
Three years or more of prior relevant tasting room experience required; restaurant/dining room experience highly desirable.
Must havedemonstratedsales ability and excellent organizational and customer service skills.
Proficient computer skills including email customer databases Google OutlookWordand Excel
Proficiencyin POS and Reservations systems; Commerce7 and Tock a plus.
The ability to work and manage multiple priorities in a fast-paced and dynamic environment whilemaintaininga high levelof detail isrequired.
Must be capable of working independently andhave the ability totake initiative and be self-directed.
Versatile flexible dependable and willing to work within constantly changing priorities.
Working Conditions
Must be available toworka flexible schedule including weekends and holidays.
Physical Requirements
Must be able tolift upto 50 lbs.
Operate a desktop computer using keyboard and mouse employing repetitive arm and wrist motions
Manual dexterity sufficient to reach/handle items and work with the fingers
Specific vision abilities require close and distance vision
Sit and stand forlong periodsof time
Occasionally bend stoop reach kneelcrouchor climb stairs
Job Type: Full-time Non-Exempt
Pay Transparency Disclosure: The base pay scale offered for thisposition is$28.00- $31.00/ salary rangerepresentswhatwe reasonablyexpect to pay for this the actual pay rate will depend upon job-related factors such as overall qualifications skills experience education etc. The Company reserves the right tomodifythe range at any time.
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
About Company
One of Napa Valley’s pioneering wineries, Trefethen crafts distinguished estate-grown wines that express the unique spirit of their land, vines, and people.
