Senior Consultant Client Success

Were looking for a Client Success Senior Consultant to lead Client Services operational engagement for Visas European this individualcontributor role youll act as a technical and operational consultant for Visa Money Movement solutions including Visa Direct driving growth performance and optimized delivery for a diverse set of clients.

You will manage the operational side of key client relationships identify the right services and capabilities to support their objectives and represent client needs internally across business product and technology teams. This role requires strong execution skills technical aptitude analytical capability and the confidence to engage senior stakeholders with clear executivelevel communication.

As the face of Visas support organization youll work with financial institutions fintechs thirdparty enablers corporates and government entities partnering closely to help them realize maximum value from Visas pushpayment capabilities. You will also develop into a subjectmatter expert guiding crossfunctional teams on operational and technical best practices.

Visa Direct enables global realtime push payments for use cases such as P2P transfers gigeconomy payouts insurance disbursements and more serving a market estimated at over $80 trillion in payment volume worldwide. This is a unique opportunity to influence how major ecosystem players leverage Visas nextgeneration money movement products.

Responsibilities:

• Provide high value customer service support on day-to-day items to Visa Clients and internal staff to ensure customer expectations are exceeded be the voice of the client.
• Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans
• Support and may oversee implementation of new Visa products purchased by Clients by coordinating key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
• Identify and generate leads drive growth initiatives and implement opportunities to improve the client experience by data-driven optimization and streamlining of operational processes.
• Develop and manage operational initiatives special projects and client-driven continuous improvement plans.
• Act as liaison and escalation point for the client. Provide problem management proactive identification of processing efficiencies service change support and system enhancement support.
• Coordinate internal resources to accomplish Visa and client objectives accelerating time to revenue. Participate in cross functional customer service delivery initiatives across clients and Visa internal teams.
• Drive problem and communication management for any critical issue affecting a client or client issue affecting Visa
• Proactively notify clients regarding any widespread or business critical problems with the application and leads internal and external recovery efforts of product and processing service interruptions.
• Engage Technology and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues.
• Educate and train clients on best practices increase adoption for Visa Money Movement Solutions products.
• Represent difficult and mildly complex customer change requests system or operational requirements and negotiate and manage expectations internally and externally

Qualifications :

• Experience with roles in Support Pre-sales and Project Management in the financial services payment industry software or information services is required
• Strong technical aptitude with the ability to absorb technical information and apply it to business solutions
• Self-motivated with the ability to work under pressure
• Stakeholder management with a diplomatic approach and customer service focus while possessing a collaborative teamwork spirit and proven abilities in organizational conceptual and logical problem solving
• Superior interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels.
• Demonstrated ability to articulate complex technical terms or processes into business language
• Ability to set priorities and manage customer expectations and work both as part of a team and independently
• Excellent time management organization and planning skills
• Excellent verbal written presentation and interpersonal skills are required.

What will also help:

• A preferred candidate would have a broad operational experience relating to remittance and money movement solutions SWIFT and domestic ACH standards as well as working knowledge related to clearing client connectivity and settlement. Additionally knowledge of card issuing and acquiring solutions would be beneficial.
• You should be able to relate operational needs of the client to their business drivers. They would be committed to excelling with partners with a record of accomplishment in understanding anticipating and delivering the clients needs.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time