Lead Workstation & Support (mfd)

• Team Leadership & Operational Excellence (Player-Coach)

Lead the Support & Workstation team with hands-on approach: facilitate agile rituals coordinate roadmap vs. recurring support priorities define and track operational KPIs develop team skills on new technologies

• Workstation & Fleet Management (JAMF/Intune/Linux)

Manage multi-OS fleet (macOS Windows Linux): deploy security blueprints optimize MDM policies improve data quality handle Level 2/3 incidents manage complete equipment lifecycle and on/offboarding processes

• Collaborative Tools Administration (Atlassian Google Workspace Monday Miro)

Administrate Atlassian suite (JSM Confluence) and Google Workspace (Meet Rooms Voice Admin Console) manage Monday/Miro lead critical migrations (Monday USEU MiroConfluence ZoomGoogle Meet)

• Tools Governance & Cost Optimization

Maintain visibility on all SAAS tools optimize licenses and reduce costs manage vendor relationships deploy governance tool (Torii/Trelica) ensure compliance and security policies

• Support Automation & AI Integration (Dust Zapier)

Deploy Dust AI for intelligent ticket categorization and routing (Q1-Q4) create automated Zapier workflows industrialize automation to reduce manual tasks and improve efficiency

• Strategic Projects & Meeting Room Modernization

Lead 2026 roadmap projects: Google Meet/Rooms/Voice deployment meeting room hardware migration (CiscoPoly) London office move support exploit KPIs for continuous improvement and TCO calculation

Qualifications :

This role is excellent for a person with:

• 7 years in IT support & workstation management with proven multi-project leadership (5-10 simultaneous projects)

• Technology migration experience: Collaboration tools meeting rooms MDM ticketing systems

• Technical team leadership with player-coach approach (hands-on management)

Critical Technical Skills 

• Workstation & MDM mastery: JAMF (macOS) Intune (Windows) GLPI multi-OS (incl. Linux) Active Directory
• Collaborative tools expertise: Atlassian (JSM advanced config Confluence admin) Google Workspace (Meet/Rooms/Voice admin) Monday Miro
• ITSM & Automation: Deep ITSM knowledge Zapier/workflow automation scripting (bash PowerShell Python)
• Meeting rooms & KPIs: Video conferencing systems (Zoom Google Meet Cisco/Poly) data-driven KPI tracking and optimization

Critical Mindset

• Doer mindset with resilience: Hands-on technical intervention stress management excellence in prioritization under pressure
• Data-driven & results-oriented: Systematic KPI exploitation measurable impact focus (ROI satisfaction) proactive problem-solving
• Strong communication & team development: Clear stakeholder management mentoring adaptability to rapid tech changes (AI automation)

At Deezer diversity drives innovation. Whatever makes you uniquely you your experiences your way of thinking your journey might be exactly what we need.
If this role speaks to you and aligns with your interests and capabilities even if you dont meet 100% of the qualifications listed please give it a try and tell us more! #BeYou

Additional Information :

At Deezer you can be your true self as we believe that #everyvoicematters. We strive to build an inclusive culture and foster a diverse environment. Because we care and want to ensure each employee feels welcome and safe at work we continuously focus on fighting biases and helping diverse teams work well together through multiple learning opportunities e-learnings and workshops right from the onboarding :

• Regular Diversity & Inclusion internal and external talks

• Dedicated employee work streams on Gender equity Ethnicity & Culture Disability and LGBTQ

• Multiple e-learnings and mandatory training sessions for all managers

• English and French courses for all so that everyone can connect and feel included

Beyond benefits like transportation we offer you extra perks like:

• A Deezer premium family account for free

• Access to gym classes

• Join over 70 Deezer Communities to connect beyond your day-to-day work share passions learn from each other and #Belong

• Deezer parties several times a year and drinks every thursday

• Allowance for sports travelling and culture

• Meal vouchers

• Mental health and well-being support from  

• Great offices always located in dynamic and attractive districts whether in Paris London or Sao Paulo!

• Hybrid remote work policy

If you want to learn more about life and culture at Deezer please visit our Welcome to the Jungle page here!

Remote Work :

No

Employment Type :

Full-time