Real Time Operations Monitoring Staff
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Monitor agent and field staff activities in real time to ensure adherence to processes scripts and compliance
standards.
Track operational KPIs such as call volumes queue status collection performance and conversion rates.
Identify and escalate irregularities performance gaps or potential compliance risks immediately.
Provide instant support and guidance to teams to resolve issues on the spot.
Collaborate with supervisors and managers to optimize resource allocation and improve efficiency.
Generate concise daily insights on floor performance to support decision-making.
Qualifications :
1. Diploma/Bachelors degree in any field
2. Min. 1 year of experience in Contact Center Telemarketing or Collection Operations (fresh graduates with strong
analytical skills may be considered).
3. Familiar with basic KPIs in telemarketing/collection.
4. Good analytical and problem-solving skills with strong attention to detail.
5. Ability to work with live dashboards monitoring tools and MS Office/Google Workspace.
6. Strong communication and coordination skills; able to escalate issues clearly and quickly.
7. Willing to work in shifts including weekends/public holidays if required.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cruise
- Dcom
- HVAC Design
- Arabic
- Asic
About Company
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically ... View more
