Senior Manager, Senior Manager, Technical Services (Network Security)
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Your Career
The Technical Services Senior Manager position requires exceptional attention to detail excellent interpersonal skills and the commitment to thrive in a fast-paced multi-tasking environment. The position is responsible for leading the Technical Services Implementation and Delivery Teams for India (NetSec).
Your Impact
Strategic Leadership & Service Excellence
Drive Technical Vision: Provide strategic direction for the Technical Services team ensuring the India organization remains at the forefront of network security innovation including SASE.
Partner Ecosystem Growth: Collaborate with external partners to enhance their service product offerings and delivery capabilities.
Operational Oversight: Manage daily activities of the consulting organization ensuring high-quality delivery of professional services and resident engineering engagements.
Stakeholder Management: Act as a key liaison for Sales Leadership to ensure technical requirements align with customer business outcomes and expectations.
People & Culture Management
Talent Development: Lead a team of delivery professionals with a focus on active career coaching training and helping each individual reach their full potential.
Team Management: Manage team operations technical enablement and talent development including hiring promotions and performance management.
Build a healthy culture within the team
Business Integration
Reporting & Visibility: Provide consistent status updates to regional leadership and play an active role in Quarterly Business Reviews (QBRs).
Escalation Management: Serve as a calm decisive leader during customer escalations ensuring swift resolution while maintaining professional composure.
Qualifications :
Your Experience
Educational Background: Undergraduate degree required; MBA or Masters degree is highly preferred.
Proven Leadership: 7 years of experience managing teams of 10 service delivery professionals specifically within a high-growth technology environment.
Security Domain Expertise: Solid technical foundation in Internet security concepts and hands-on experience with Network Security product implementations.
Influencing Skills: Exceptional ability to present to internal executives and external clients with the power to influence decision-making at all levels.
Multitasking Mastery: Demonstrated ability to oversee multiple concurrent engagements and prioritize a complex workload proactively.
Communication: Excellent written and verbal communication skills with a knack for translating technical complexity into business value.
Additional Information :
The Team
Our technical services team is critical to our success and mission. As part of this team you enable customer success by providing support to clients post-sale. Our dedication to our customers doesnt stop once they sign it evolves.
As threats and technology evolve we stay in step to accomplish our mission. Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised. But you wont wait for them to be raised youll seek them out too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Project Management Methodology
- Program Management
- SOAP
- Agile
- Oracle EBS
- Apache Pig
- Adobe Experience Manager
- Jira
- Release Management
- Scrum
- SAS
- SDLC
About Company
Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in hi ... View more
