Guest Relations Manager
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
You will responsible for ensuring an outstanding and personalized guest experience from arrival to departure. This role oversees all guest relations activities including welcoming VIPs handling special requests managing guest feedback and complaints and ensuring prompt and professional service recovery. Working closely with Front Office Housekeeping F&B and other departments the Guest Relations Manager ensures seamless coordination and consistent service standards across the hotel.
The role also involves leading training and motivating the Guest Relations team monitoring guest satisfaction scores and online reviews and implementing initiatives to enhance service quality. The Guest Relations Manager acts as a key brand ambassador building strong guest relationships to drive loyalty repeat business and positive guest sentiment.
Qualifications :
College diploma in hotel management or related field
Previous experience in Front Office or Guest Services
Good Communication skills
Experience with Front Office Systems
Good English skills both written and spoken
Remote Work :
No
Employment Type :
Full-time
Key Skills
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About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
