Global Operations Records Manager (Hybrid)
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
RR Donnelley is looking for a Global Operations Records Manager in New York City!
The Global Operations Recods Manager is accountable for the overall delivery and continuous improvement of Records Management services across Physical Records Electronic Archives and Shred Services. This role focuses on operational ownership consistent service delivery and people leadership.
Working closely with Records Management Global Heads and Regional Leads this role supports compliance risk mitigation and operational alignment. The Global Operations Records Manager provides directions on day-to-day operations and contributes to the evolution of services through informed use of enabling technologies automation and scalable operation practices.
Key Responsibilities
- Direct daily Records Management operations ensuring accuracy timeliness and adherence to firm standards
- Manage electronic archives operations including platforms workflows controls and operations dependencies
- Evaluate existing workflows and partner with internal teams and vendors to implement efficiency improvements including automation and AI-enabled solutions
- Act as the primary escalation point for operational inquiries and issues ensuring timely resolution
- Manage vendor relationships and onsite/offshore teams establishing clear expectations and accountability
- Coordinate execution of global and regional initiatives tracking deliverables timelines and risks through completion
- Review operational performance and reporting identifying trends risks and correct actions
- Lead regular business reviews focused on service quality performance and continuous improvement
- Maintain consistent professional communication with stakeholders and service partners
- Allocate resources effectively to meet commitments and manage competing priorities
People Leadership
- Lead coach and support onsite and offshore team members
- Conduct performance management activities including goal setting feedback and development planning
- Support onboarding training scheduling and coverage planning to ensure operational continuity
- Reinforce a culture of accountability integrity strong work ethic and service excellence
- Maintain clear role ownership and knowledge coverage across the team
Qualifications :
- Bachelors Degree in discipline related to functional role
- Experience leading operational teams in a service delivery or client-facing environment
- Working knowledge of operational technologies and platforms that support information management digital workflows or service delivery environments
- Familiarity with automation and emerging technologies (including AI-enabled tools) as applied to operational efficiency reporting and risk mitigation
- Ability to partner effectively with technology data and vendor teams to evaluate and improve systems and
tools - Strong leadership interpersonal and communication skills (verbal and written)
- Demonstrated ability to prioritize execute and resolve issues promptly
- Strong problem solving and reasoning skills
- High degree of integrity professionalism and attention to detail
- Records Management experience strongly preferred
Additional Information :
RRDs current salary range for this role is $/ year. The salary range may be adjusted
based on the applicable geographic location of the hired employee and the range may change in the
future. At RRD it is not typical for an individual to be hired at or near the top of the range for their role and
compensation decisions may vary based upon but not limited to education skills experience proficiency
performance shift and location. Depending on the role in addition to base salary the total compensation
package may also include participation in a bonus commission or incentive program. RRDs benefit
offerings include medical dental and vision coverage paid time off disability insurance 401(k) with
company match life insurance and other voluntary supplemental insurance coverages plus parental
leave adoption assistance tuition assistance and employer/partner discounts.
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer including disability/veterans
Remote Work :
No
Employment Type :
Full-time
Key Skills
- General Counsel
- Information Management
- Adobe Acrobat
- HIPAA
- Information Governance
- Records Management
- Sharepoint
- Filing
- Knowledge Management
- Medical Records
- iManage
- Taxonomy
About Company
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industrys most trusted portfolio of creative execution and world-wide business process consulting, with ser ... View more
