WB Tech Senior Service Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
The candidate will play a key role in supporting business teams by developing organizing and maintaining all necessary service management documentation and reporting for both new and ongoing initiatives delivered by ING Hubs PH. This role spans a global bank-wide scope requiring frequent collaboration with various business partnersmakingstrong communication and stakeholder management skillsessential.
As a member of the global Third and Intragroup Party Management team the candidate will ensure the proper application of INGs framework while also contributing to its continuous improvement and broader implementation across the organization.
Key Responsibilities
Contracting:
- Lead the drafting review and finalization of contracts with service and outsourcing owners.
- Ensure all contracts comply with applicable legal and regulatory requirements including entity requirements
- Maintain a comprehensive and accurate repository of contracts and related documentation.
- Monitor contract performance and manage key lifecycle activities such as renewals amendments and terminations.
- Serve as a Subject Matter Expert (SME) providing guidance and support on contract-related matters across the organization.
Service Management:
- Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure consistent and high-quality service delivery.
- Collaborate with internal teams and stakeholders to coordinate timely and effective service execution.
- Handle service-related escalations by identifying root causes and directing issues to the appropriate Points of Contact (POCs) for prompt resolution.
- Champion continuous improvement initiatives aimed at enhancing service processes and customer satisfaction.
- Prepare and present service performance and contract compliance reports during regular service review meetings with stakeholders.
- Oversee data governance activities to ensure accuracy consistency and compliance with internal standards.
- Act as a Subject Matter Expert (SME) on the ING Outsourcing Framework providing expert guidance and ensuring alignment with global standards
Key Skills Required:
- Service Management Expertise: Strong understanding of TIPM principles service lifecycle and operational processes.
- Documentation & Reporting: Proficiency in creating structured documentation dashboards and reports using tools like Excel.
- Communication Skills: Excellent verbal and written communication with the ability to engage and influence stakeholders across different levels and geographies.
- Analytical Thinking: Ability to interpret data identify trends and provide actionable insights.
- Framework Compliance: Familiarity with risk and control frameworks and the ability to ensure adherence to global standards.
- Collaboration & Teamwork: Comfortable working in a global team environment contributing to shared goals and continuous improvement
- Resource Allocation: Match tasks to team members strengths expertise and workload capacity.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
