The Claim Specialist II is an individual contributor role responsible for successfully and compliantly adjudicating claims meeting claim execution targets and delivering a WoW! experience to our Pet Parents every day.
Responsibilities
Adjudicating claims
Meeting or exceeding daily claim targets
Providing guidance oversight and final approval authority to non-licensedclaims processors from GenPact AdStrat or Healthy Paws
Obtaining and maintains advancedadjuster licenses according to state and municipality requirements
Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
Identifying process improvement opportunities and implementing solutions
Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
2 years of customer service or call center experience
Ability to effectively communicate with pet parents
Problem solving and decision-making skills
Organizational and time management skills
High school diploma or equivalent work experience
Basic IT skills (MS Excel MS Office etc.) a plus
Experience with ERP or CRM systems a plus
Veterinary knowledge or experience evaluating medical records a plus
The pay range for the role is $58900 to $100100. The specific offer will depend on an applicants skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package more details on which can be foundon our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
Required Experience:
IC
Chubb Life has been in Egypt since 2003. Chubb Life is the international life insurance division of Chubb - the world's largest publicly traded property and casualty insurance company by market capitalization.