Lead Concierge | The Milton at Twinbrook Quarter

Rockville, MD - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

Company Overview:

Since 1931 The B. F. Saul Company has been engaged in the acquisition renovation construction and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington VA) Park Van Ness (Washington DC) The Kennedy-Warren (Washington DC) Lyon Place (Arlington VA) and The Milton at Twinbrook Quarter. Coming soon Hampden House (2025).Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.

Do you have a passion for customer service and networking Are you friendly with a positive attitude and strong organizational skills

If so we have an amazing opportunity for you to utilize those skills and more while offering opportunities for growth as a Lead Concierge with B.F. Saul Company & Affiliates at The Milton at Twinbrook Quarter.

Under the direction of the General Manager the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents visitors and vendors. Additionally the Lead Concierge will be responsible for overseeing the concierge team. This shift is Monday-Friday 7:00 am 3:00 pm there may be some weekend and night shifts.

ABOUT THE OPPORTUNITY

As a Lead Concierge you are responsible for ensuring our residents needs are met and they feel welcomed and safe when they walk into their home. Responsibilities of this position include:

Having a gracious approach to all activities.

Always presenting a professional image.

Greeting and responding to resident requests and inquires.

Addressing residents concerns in accordance with the companys customer service standards.

Ensuring that only authorized individuals enter the building.

Managing multiple phone lines and directing them to the appropriate destination.

Assisting with resident packages and mail.

Creating monthly Concierge schedule.

Finding shift coverage when Concierges call out.

WHAT YOU BRING

As a Concierge you will need the following:

Highschool diploma or GED.

Related experience as a concierge or a strong customer service background.

Ability to work under pressure.

Strong organizational skills attention to detail and excellent follow-through skills.

Strong written verbal and computer skills.

Knowledge of Yardi is a plus.

Flexible attitude and adapt quickly to various situations.

A positive attitude and a willingness to help others.

Flexibility to work evening and weekend shifts.

Work independently.

PHYSICAL REQUIREMENTS

As a Concierge you must be able to lift 25 lbs. or more regularly required to talk and hear able to stand for prolonged periods of time or walk long distances and occasionally be able to sit climb stairs stoop down and bend down.

CORE COMPANY COMPETENCIES

Excellence: Demonstrates a commitment to continuous improvement innovation and achieving the highest possible standards for performance.

Ethics: Demonstrates a commitment to integrity peer respect and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

CORE JOB COMPETENCIES

The key areas that are critical to success in this position are:

Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.

Planning & Organization: The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations.

Process Operation: The ability to identify implement follow and complete appropriate procedures for tasks.

Initiative: Spotting opportunities within a circle of influence; anticipating challenges and acting on them; self-starting rather than waiting passively until the situation demands action.

Influence: Asserts own ideas and persuades others gaining support and commitment from others; mobilizes people to take action using creative approaches to motivate others to meet goals.

EMPLOYEE BENEFITS & PERKS

We offer our part time Concierge a competitive salary ($20/hr. - $24/hr. based on experience) a sales incentive program tuition reimbursement commuter benefits PTO a diverse and inclusive work culture and much more.

Apply today to join our dynamic team!

The Residential division is proud to be an equal opportunity workplace. We foster an environment that recognizes employees unique skillsets and ensure that all employees have an equal opportunity to grow and advance.

If you are a candidate in need of assistance or an accommodation in the application process please contactemailprotectedor .

Equal Opportunity Employer/Veterans/Disabled

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Company Overview:Since 1931 The B. F. Saul Company has been engaged in the acquisition renovation construction and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington VA) Park Van N...