Business Systems Analyst Enterprise Survey Platform

AWS Cloud & Data Engineering Skills

Role Summary

The Enterprise Survey Platform (ESP) Business Systems Analyst will support the delivery and

enhancement of the Qualtrics platform for customer and dealer experience programs. This role

will bridge business needs and technical execution across survey design reporting and

integrations. The BSA will partner closely with vendors internal stakeholders development and

QA teams to ensure survey program delivery operational readiness and successful UAT.

Primary objectives include completing platform development refining requirements managing

backlog items testing survey builds and dashboards

Key Responsibilities

Requirements & Delivery Support

Collaborate with business stakeholders to gather and document detailed requirements for

surveys dashboards workflows and integrations.

Translate business requirements into functional specifications and acceptance criteria.

Create and maintain documentation including user stories process flows and data mapping

as needed.

Support development and configuration activities by vendors ensuring deliverables meet

business needs.

Quality Assurance & UAT

Review refine and write test cases for surveys dashboards data flows and reporting.

Execute system testing and coordinate UAT with business users.

Validate data accuracy and end-to-end workflows across platforms.

Track triage and ensure resolution of defects and enhancements.

Backlog Management & Operational Execution

Maintain and refine backlog in collaboration with internal stakeholders.

Prioritize tickets and enhancement requests based on business value and urgency.

Troubleshoot issues related to survey logic distributions dashboards and data pipelines.

Route issues to appropriate internal teams or vendors and follow through to resolution.

Document issues root cause analysis and solutions for knowledge base.

Vendor & Stakeholder Collaboration

Partner with vendor teams to provide clear requirements QA support and feedback.

Ensure vendor alignment on deliverables timelines and SLAs.

Communicate updates risks and delivery timelines to business partners.

Day-to-Day Activities

Conduct requirement workshops with business users.

Review and refine vendor designs for surveys/workflows.

Write review refine and execute test cases; manage UAT cycles.

Monitor platform issues and manage support ticket workflow.

Validate reporting/dashboard accuracy and user access.

Track delivery milestones and communicate status.

Train users where necessary on reporting and survey usage.

Required Qualifications

5 years of experience as a Business Systems Analyst or similar role.

Hands-on experience with Qualtrics (survey build dashboards workflows) or another

enterprise survey/VoC platform.

Strong understanding of survey logic data flows and reporting.

Experience working with vendors and cross-functional teams.

Familiarity with both Agile delivery practices (Scrum or Kanban) and traditional Waterfall .

Strong documentation and requirement-writing skills.

Experience writing test cases and coordinating UAT.

Excellent communication and stakeholder management skills.

Attention to detail and strong analytical / problem-solving abilities.

Preferred Experience

Experience in enterprise survey Voice of Customer or experience-management programs.

Exposure to data governance and privacy frameworks (GDPR CCPA).

Familiarity with Qualtrics dashboards reporting and data feeds.

Comfortable working with Jira/Confluence or similar project tools.

Understanding of analytics customer data or data integration workflows.

Soft Skills

Able to translate technical concepts for business users and vice versa.

Strong troubleshooting mindset; proactive and flexible.

Able to manage multiple parallel workstreams and deadlines.

Structured communicator; able to synthesize and escalate clearly

Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development Projects Requirements Analysis Software Design Software Implementation Efficient Build Release Process and turnkey software V & V Services. We have more than 20 years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment connected vehicles Cyber security OTA and Advanced Safety/ Body electronics.