ServiceNow HRSD ANALYST
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Job Location:
San Jose, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Role: ServiceNow HRSD ANALYST
Location: San Jose CA(Hybrid Need locals to Bay Area)
Rate: $75/Hr on C2C
Certifications must- ServiceNow OR HRSD Certification
Core Role Requirements: The role is primarily a ServiceNow analyst position not a developer role.
Skill 1: ServiceNow HRSD (Config & Architecture) - 2 yrs
Skill 2: UAT & Hypercare Support - 2 yrs
Skill 3: User Stories / Epics / Acceptance Criteria - 3 yrs
Skill 4: ServiceNow Admin Cert (HRSD Impl. preferred) - Must
- Hands on configuration of HRSD
- Implementation experience
- Understanding agile process
- Familiar with HR process
- Navigating Business Requirements
The ideal candidate must:
o Understand ServiceNow configuration HRSD modules and defect testing/resolution.
o Be able to navigate the system reproduce issues test themselves and write basic technical requirements from business requirements.
o Work with both stakeholders and engineering teams acting as a bridge between business and -lead discovery with HR COEs (Payroll Benefits Leave ER Mobility) to map current vs target journeys intake and SLAs; rationalize services to a single COE each.
Co-author PRDs epics and user stories with acceptance criteria
Design per COE service components: catalog items/record producers case/task templates SLAs notifications Quick Messages and workspace layouts.
Build routing models: AWA queues skills schedules capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages record headers side panels related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings source of truth error handling observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements
Certifications:
ServiceNow System Admin certification (must)
HRSD Implementation certification (preferred)
Hands-on experience in HRSD configurations (must)
Functional:
4 years Product/Business Analysis with 2 in ServiceNow HRSD
Strong HRSD architecture knowledge and hands-on experience
Ability to write precise requirements epics stories and acceptance criteria
Experience using Jira
Required Skills:
ServiceNowHRSD
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
