Customer Success Manager

Mykolayiv - Ukraine

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

The Customer Success Manager plays a key role in driving customer growth and cultivating long-term trusted relationships. This position directly impacts our teams success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Part of the Sales Team youll be a crucial link between the company and our clients working with top-tier global brands visionary entrepreneurs and decision-makers managing advertising budgets. Your goal will be to help them navigate our offerings and make the most effective decisions for their marketing strategies.

For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.

Location: Office based (Mykolayiv) or remotely from any location in Ukraine (if you are not based in Mykolayiv).

What Youll Do

Support clients in achieving the best possible results using the platform by analyzing their profiles business specifics roles goals and expectations combined with thorough research.
Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
Advise clients on new products services promotions and special offers to maximize their success.
Build and nurture long-term mutually beneficial relationships with clients.
Conduct regular health checks on your client portfolio identifying potential challenges and proactively addressing any issues.
Drive growth by increasing customer lifetime value order frequency and average revenue.
Meet or exceed sales targets and key performance indicators (KPIs).
Maintain accurate and up-to-date client records in the CRM ensuring all communications are properly logged.
Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas improve processes and drive innovation.

Requirements

3 years of sales experience (in online advertising or digital services)
Experience in international sales
Good communication skills to work comfortably with calls and personalized email correspondence
Proficiency in business English at a high level both spoken and written and knowledge of a second language is welcomed
Positive attitude and flexibility to change (driven by our growth in different geographic markets)
Sincere curiosity to learn new trends

Benefits

Competitive compensation package with performance-based bonuses
A vibrant team of professionals with diverse expertise and backgrounds
Unique career development opportunities and room for professional growth
Paid annual leave and a supportive work environment

About the Role The Customer Success Manager plays a key role in driving customer growth and cultivating long-term trusted relationships. This position directly impacts our teams success by increasing customer lifetime value and supporting ongoing engagement within the platform.Part of the Sales Tea...

About the Role

For this role we offer the flexibility of remote work and the opportunity to grow with a forward-thinking company.

Location: Office based (Mykolayiv) or remotely from any location in Ukraine (if you are not based in Mykolayiv).

What Youll Do

Support clients in achieving the best possible results using the platform by analyzing their profiles business specifics roles goals and expectations combined with thorough research.
Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
Advise clients on new products services promotions and special offers to maximize their success.
Build and nurture long-term mutually beneficial relationships with clients.
Conduct regular health checks on your client portfolio identifying potential challenges and proactively addressing any issues.
Drive growth by increasing customer lifetime value order frequency and average revenue.
Meet or exceed sales targets and key performance indicators (KPIs).
Maintain accurate and up-to-date client records in the CRM ensuring all communications are properly logged.
Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas improve processes and drive innovation.

Requirements

3 years of sales experience (in online advertising or digital services)
Experience in international sales
Good communication skills to work comfortably with calls and personalized email correspondence
Proficiency in business English at a high level both spoken and written and knowledge of a second language is welcomed
Positive attitude and flexibility to change (driven by our growth in different geographic markets)
Sincere curiosity to learn new trends