Customer Support Associate
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Support Associate - Seoul
Our client is building software for a good education. A good education is one that inspires curiosity creativity and community. Our software enables that through visual content creation and collaboration in millions of classrooms worldwide.
They know that great customer support is provided by both people and products. As a group weve set high standards for how we treat people: whether its our users or Larry our UPS deliveryman. Well be relying on you to help us meet the standards weve set for ourselves in our interactions with our community.
We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with our community. The ideal candidate is a fiercely loyal advocate for our customers a creative problem-solver and a collaborative team member. This person is energized by working with people while still being a strong independent worker.
This is a full time salaried position that will be based in an office we are opening in Seoul.
Responsibilities
Effectively solve customer inquiries via phone email
Hold a high bar for Support when owning customer interactions
Identify document and follow up with engineers on product bugs and features
Advocate for customers by identifying trends in issues and suggesting improvements to processes policies and products
Recognize errors and draft improvements to content in the external Support Center and internal documentation
Collaborate with members of other teams to root out answers and be a resource to teammates
About Padlet
Vision: Every child in the world will grow up with Mickey Mouse and Padlet.
Product: We are making the default way of collecting and sharing thoughts on the Internet. People love the product.
Impact: We have 40 million users making us one of the most used apps on the planet.
Money: We are venture backed AND fiscally responsible. We are built to last one hundred years.
Badassery: We are only 60 odd people. Thats over half a million active users per person.
Special time to join
Because were small we move fast. And because we have tremendous traction your work will impact millions. This combination of speed and impact is rare and quite satisfying.
Requirements
Qualifications
The ability to provide support fluently in English and Korean
Genuine curiosity about people and business while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational analytical written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the community experience
Benefits
Benefits
Medical and dental insurance for you and your family.
Stock options.
Catered lunches and dinners. Military grade snacking.
20 vacation days. Plus sickness and bereavement days for when life happens.
Parental leave.
All the gadgetry you need including a new phone every year.
Badassery budget to level up.
Company Industry
IT Services and IT Consulting
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
