Customer Success Specialist

We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our dynamic team in Seoul this pivotal role you will serve as a strategic partner to our clients driving their success and satisfaction with our solutions. As the face of our organization you will combine deep product expertise with exceptional interpersonal skills to ensure clients achieve their business objectives and maximize the value of their investment with us.

**External Responsibilities:**

• Build and maintain strong collaborative relationships with assigned clients acting as their trusted advisor and primary point of contact
• Conduct thorough needs assessments to understand each clients unique business challenges and objectives
• Deliver compelling presentations and actionable recommendations tailored to client-specific requirements
• Drive platform adoption and engagement by demonstrating clear return on investment and measurable business outcomes
• Educate clients about relevant features and functionalities that align with their specific business needs
• Execute effective onboarding and training programs for new and existing customers ensuring smooth implementation
• Identify and pursue cross-sell and upsell opportunities that create additional value for clients
• Proactively monitor client health metrics and engagement levels to identify at-risk accounts and implement retention strategies

**Internal Responsibilities:**

• Maintain current comprehensive knowledge of all product offerings features and platform capabilities
• Collect and communicate client feedback to product operations and relevant teams to drive continuous improvement and enhanced customer experience
• Collaborate with account management teams during pre-sales onboarding and renewal stages to ensure seamless client transitions
• Work cross-functionally with internal teams to identify strategic opportunities and coordinate client services
• Analyze client usage data and performance metrics to provide insights and recommendations for optimization
• Contribute to the development of best practices and success frameworks that elevate the entire customer success function

Qualifications :

**Required Qualifications:**

• Fluent English language skills with excellent written and verbal communication abilities
• Proven experience in customer success account management customer support or related client-facing roles
• Strong presentation and communication skills with the ability to articulate complex concepts clearly
• Demonstrated ability to build and maintain strong client relationships with a genuine customer-centric approach
• Proficiency in analyzing data and translating insights into actionable recommendations
• Experience with CRM software and customer success platforms
• Excellent organizational and time management skills with the ability to manage multiple client accounts simultaneously
• Proven ability to work collaboratively across diverse teams and disciplines
• Strong problem-solving skills with an analytical mindset and attention to detail
• Ability to identify and communicate upsell and cross-sell opportunities professionally

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time