Service Delivery Manager
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Service Delivery Manager
Location
Toronto
Experience
10 years overall experience (minimum 5 years as an IT / Service Delivery Manager)
Key Responsibilities
Own end-to-end service delivery across multiple service lines including application development production support and QA spanning on-prem and cloud environments
Build and maintain strong customer relationships acting as the primary point of contact for delivery escalations and continuous improvement
Lead program and delivery management for complex multi-stream initiatives ensuring commitments on scope schedule quality and cost
Collaborate with technology and domain teams to ideate design and propose bespoke solutions aligned to customer needs
Prepare and present proactive proposals service delivery dashboards and executive-level reports to senior stakeholders
Drive Agile and Waterfall delivery models adapting approaches based on program needs
Ensure consistent delivery governance risk management issue resolution and decision-making
Lead mentor and manage cross-functional teams fostering a growth mindset and high-performance culture
Support AI automation and productivity acceleration initiatives to improve delivery efficiency and service quality
Continuously identify opportunities for process improvement cost optimization and value creation
Required Skills & Qualifications
15 years of overall IT experience with 5 years in IT / Service Delivery Management
Strong experience managing large-scale programs across development QA and production support
Proven expertise in customer and stakeholder management including executive communication
Hands-on experience with Agile and Waterfall SDLC
Strong understanding of cloud and on-prem delivery models
Experience creating and presenting service delivery metrics dashboards and proposals
Working knowledge of AI solutions and automation tools for productivity acceleration
Excellent leadership communication problem-solving and decision-making skills
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
